Functional Analyst I

South Africa·Cape Townmid

Functional AnalystBusiness Analysis & Process

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Quick Summary

Overview

Role Purpose The purpose of this role is to support the delivery of business system solutions by assisting with the analysis, documentation, configuration support,

Technical Tools

Functional AnalystBusiness Analysis & Process

Requirements

~2 min read

Collaborative partner – Builds effective working relationships with business and IT stakeholders, contributes positively within cross-functional teams and follows through on assigned commitments.
Functional and technical orientation – Understands system functionality and translates approved requirements into clear functional documentation, configuration inputs and test requirements.
Analytical and detail-focused – Investigates issues, interprets information, identifies likely root causes and applies practical judgement to support accurate and reliable system outcomes.
Solution-orientated – Identifies practical improvements within own area of work and supports improvements in processes, testing, documentation and user support.
Results-driven – Delivers quality outputs within agreed timelines, manages assigned work effectively and escalates risks, dependencies and unresolved issues appropriately.
Planning and organising – Prioritises assigned tasks, maintains clear documentation and supports delivery through structured follow-up and accurate progress updates.
Business understanding – Develops understanding of relevant business processes and applies this knowledge to support fit-for-purpose system solutions and user support.
Communication skills – Communicates clearly with technical and non-technical stakeholders, explains functional concepts in practical terms and documents requirements accurately.
Adaptable and resilient – Works effectively in a fast-paced environment, manages changing priorities and remains focused when dealing with ambiguity or system-related issues.
Digitally capable – Demonstrates curiosity and practical interest in digital technologies, applications and processes, and applies learning to strengthen system support and solution delivery