Quick Summary
Shaping Propositions Developing propositions, offers and packages for different customer segments. Identifying op
Nice to Have
~1 min readIn this role, you'll combine customer insight, market intelligence and commercial thinking to develop compelling offers, packages and propositions for our clients. You'll enjoy analysing customer needs, market trends and competitor activity, using evidence and insight to identify opportunities and shape solutions that drive growth. Working across the business, you'll play a key role in evolving our portfolio and bringing customer-focused propositions to market. If you're commercially minded and motivated by creating solutions that deliver genuine value, we'd love to hear from you!
Responsibilities
~1 min read
- Developing propositions, offers and packages for different customer segments.
- Identifying opportunities to combine products and services that deliver greater customer value.
- Defining clear customer value propositions and market differentiation.
- Designing and managing product bundles, packages and commercial models.
- Creating pathways that support customer growth, retention and cross-sell opportunities.
- Reviewing proposition performance and driving continuous improvement.
- Building insight into customer needs, behaviours and challenges.
- Analysing competitor activity, market trends and growth opportunities.
- Using data and insight to inform proposition strategy and development.
- Partnering with Product Managers to understand product capabilities and roadmaps.
- Turning product features into compelling customer propositions.
- Aligning teams around portfolio and proposition objectives.
- Supporting pricing, packaging and commercial decision-making.
- Tracking proposition success and recommend improvements.
- Using customer feedback and market insight to inform future opportunities.
- Leading the launch of new propositions and package enhancements.
- Developing proposition messaging and value narratives.
- Equipping Sales and Marketing teams with clear positioning and supporting materials.
About the Role
~1 min readMercia has a strong portfolio of products and services, but we haven't traditionally packaged or bundled them in a strategic way. You'll be responsible for helping us identify what the market wants, where the opportunities lie, and how we can bring our offerings together to create more value for customers.
Requirements
~1 min read- Experience in product management, proposition management, portfolio management or commercial product roles.
- Strong understanding of product strategy and customer value propositions.
- Experience developing customer-focused offers, packages or service propositions.
- Ability to influence and work effectively across multiple teams and stakeholders.
- Strong commercial awareness and analytical capability.
- Experience using customer insights and data to drive decision-making.
- Excellent communication and presentation skills.
- Experience in professional services, compliance, training, software or information services sectors.
- Experience managing product portfolios rather than individual products.
- Knowledge of segmentation, pricing and packaging strategies.
- Experience supporting go-to-market activities.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
Mercia, part of Wilmington plc, is a leading provider of training, compliance, and support services to the UK accountancy profession.
Our focus is on helping accountants stay ahead of regulatory change and technical updates while supporting their development through practical learning resources.
At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.
When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.
Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.
Join us and make a real difference. Click on “APPLY” today!
The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
*Please note that this role may remain advertised until an offer of employment has been made.
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Location & Eligibility
About this job
- Pay per year
- £55,000 a year
- Posted
- 4 days ago
Listing Details
- Posted
- October 26, 2026
- First seen
- October 26, 2026
- Last seen
- October 30, 2026
Posting Health
- Days active
- 3
- Repost count
- 0
- Trust Level
- 67%
- Scored at
- October 30, 2026
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