L&D Facilitation Officer - Learning & Development

SUMMARY:

A Learning and Development Facilitator is responsible for delivering engaging, learner-centered training experiences that build employee knowledge, skills, and capabilities. This role facilitates instructor-led, virtual, and blended learning programs, creating an inclusive and interactive environment that supports adult learning and encourages knowledge application. The Facilitator partners with learners, leaders, subject-matter experts, and Learning and Development team members to ensure training is aligned with organizational goals, business needs, and desired performance outcomes. Through effective facilitation, coaching, and learner support, the role helps drive skill development, behavior change, and continuous learning across the organization while gathering feedback and insights to enhance the overall learning experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Facilitates instructor-led, virtual and blended learning programs that promote learner engagement, knowledge retention and skill development. Includes assembling of training materials, sending communications to supervisors, making sure training rooms are reserved and set up, refreshments/lunch, if applicable, are ordered, invoices relative to training are paid, and evaluations completed, reviewed and action taken. 

Creates a positive and inclusive safe learning environment that encourages participation, collaboration and continuous growth. 

Delivers learning content using adult learning principles, facilitation best practices, and a variety of interactive learning techniques. 

Adapts facilitation approaches, learning activities and delivery methods to meet the needs of diverse audiences and learning styles. 

Utilizes learning technologies, virtual platforms, and classroom tools effectively to enhance the learner experience. 

Maintains an understanding of new product launches directly affecting the organization.  Educates themselves to become proficient in new products and services to effectively deliver training.   

Tracks and documents classroom/workshop attendance records and completed "task" assignments, etc. in the online Learning Management System, as well as provide reports for management. 

Evaluates and follows up on employees completing training programs and reports to management. 

Conducts follow-up training upon special requests and document results. 

Gathers learner feedback through evaluations, surveys, discussions, and observations to assess learning effectiveness and identify opportunities for improvement. 

Maintains local learning centers to include equipment and supplies. 

Participates in ongoing development opportunities to  research/increase/improve knowledge of training industry, tools, and technology. 

Trains and advises new employees to gain an understanding of WesBanco’s culture and a clear understanding of the importance of the role the employee plays in the department and bank as a whole.   

Demonstrates and models our pledge values and generate positive attitudes in employees to promote high engagement during training. 

Maintains and submits to supervisor updates and statuses of assigned projects and tasks. 

Performs other related duties as assigned or requested. 

Maintain knowledge of industry trends, facilitation techniques, learning technologies and adult learning best practices.  

OTHER REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the ability to travel monthly, which could include several night stays, and on occasion, up to one week at a time. A valid driver's license and use of personal automobile are required. Employee needs a willingness to work flexible hours. This position requires a professional image and a positive and enthusiastic attitude about the corporation and its training programs. Employee must be a self-starter and self-motivated. Requires knowledge or ability to learn bank products and services. This position requires a high level of interpersonal skills to effectively work closely with supervisors and staff at all levels in banking areas, including:

Requires up to 75% travel and ability to travel within regional WesBanco market(s). May require travel away from home up to a week at a time.  

This position requires a professional image and a positive and enthusiastic attitude about the corporation and its training programs. 

Employee must be a self-starter and self-motivated. 

Requires knowledge or ability to learn bank products and services. 

This position requires a high level of interpersonal skills to effectively work closely with supervisors and staff at all levels in banking areas, including: 

Professional demeanor in appearance, interpersonal relations, work ethic, and attitude. 

Possess clear, concise, and effective written and oral communication skills to effectively express thoughts, ideas, and concepts to bank employees and bank customers. 

Must be willing to work as part of a team. 

Ability to maintain confidentiality. 

Strong organization and planning skills. 

Strong analytical skills. 

Ability to multitask. 

Flexibility with work schedule.  

Must be skilled at using the PC and be familiar with Microsoft Office products. 

The employee must have a familiarity with the setup and use of AV equipment – including projectors, microphones, screens, speakers, and cables and adaptors.

High School Diploma or General Education Degree (GED) required. 

Associate’s Degree in a related field of study or 2 years of related experience or equivalent combination of both education and experience required.  

Minimum of two years of experience in Learning & Development, including curriculum development, course design, training facilitation, presentation delivery, or related banking experience is required. 

Banking product knowledge in Retail Banking Consumer Lending or Commercial Lending is preferred.