Parts Sales Clerk

• Role Overview: Serves as the primary point of contact for Heavy equipment parts inquiries.
• Core Sales & Customer Service Responsibilities. 

• Parts Consultation: Identify exact-match equipment components by navigating electronic parts catalogs (EPC) and interpreting customer descriptions.
• Order Processing: Generate accurate quotes, invoices, and sales orders using dealership management systems (DMS)
• Up-Selling & Cross-Selling: Recommend related maintenance items, tools, hardware, and premium product lines to increase average transaction value.
• Maintain relationships with customers, managing their recurring orders, delivery schedules, and wholesale pricing tiers.

• Core & Return Processing: Inspect returned parts for warranty eligibility, process core charges, and prep defective items for manufacturer shipment.
• Sourcing: coordinate order for non-stocked or specialty parts from supplier to fulfill urgent customer requests.

Required Qualifications & Competencies

• Heavy Equipment Knowledge: Strong understanding of equipment systems, including drivetrains, Hydraulic, Undercarriage, electrical, and engine components.
• Technical Systems: Proficiency with cataloging software (e.g., GPES) or dealership software.
• Communication Skills: Ability to explain complex technical parts diagrams and compatibility restrictions to non-technical customers.