Hybrid RG Analyst

Job Overview:

Everybody talks about it, but for us, Responsible Gaming is a mindset and core to our business. We are looking for a Hybrid RG Analyst who shares our integrity and actually cares.

Are you a responsible person with a keen eye for details? Join our journey towards safer iGaming.

The Hybrid RG Analyst contributes to the responsible gaming development, maintenance and growth, and ensures that responsible gaming operations are completed in a timely and effective manner.

This position is on a full-time basis 40 hours a week with 24/7 services.

About Play North

Play North is an ambitious, fast-growing online casino operator active across regulated European markets with hubs in Malta, Estonia and the Netherlands. We create tailored, high-quality player experiences behind established brands such as Pikakasino.com and Kansino.nl, licensed by the Malta Gaming Authority (MGA) and the Dutch Gaming Authority (KSA).

And we're not slowing down. We recently secured our Portuguese licence and are getting ready to launch Vincino.pt, marking another exciting step in our growth journey. 

Luck may be part of our industry. Building great products never is. Hence we're looking for ambitious, detail-oriented people who enjoy solving problems, taking ownership, raising the bar and celebrating wins together. 

Great products don't happen by chance. They happen because great people build them. Think you'd be a great fit? Let's talk.

Responsibilities: 

• Investigate and analyse customers’ gameplay and data to flag any potential responsible gaming-related issues.
• Communicate and suggest appropriate intervention tools such as limits for potentially ‘at risk’ players by Phone, Email and Chat.
• In-depth review of accounts based on alerts and other reports to identify players that may require further attention or ongoing monitoring.
• Create and maintain detailed records of communication, information, interventions and checks carried out.
• Promote awareness of responsible gaming issues among staff, mainly to the operational teams.
• Ad hoc tasks and projects assigned by RG Team Leader and Head of RG.
• Raise suggestions for improvements to systems and procedures.
• The RG Hybrid Analyst shall report to the RG Team Leader.

 
Requirements:

• A good knowledge of written and spoken English.
• A service-minded person willing to do his / her utmost to ensure a safe and responsible experience for our customers. 
• A flexible team player who is able to work independently.  
• Solution-minded problem solver.
• An eye for detail.
• A ‘can do’ and hands-on approach.
  

What we offer:

• Competitive salary based on experience and qualifications.
• Brand new offices.
• Private parking.
• Private Health insurance.
• Wellness allowance up to €600 per year.
• Employee assistance program with Richmond Foundation.
• Birthday wishes with something special.
• Office lunches and daily nibbles such as fresh fruit and healthy snacks.
• Meal allowance.
• Lots of great company discounts.

"By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy, which can be accessed by clicking here. Where you have not granted consent to retain your data in our talent pool, we will, in cases where the recruitment process did not lead to employment with Play North, retain your personal data for a period not exceeding six months in order to, among other things, enable us to manage potential disputes or store data about your talents for near future opportunities. Once this retention period has elapsed, your data will be deleted. You have a right to object to this additional 6 months-period of processing by explaining the reasons why we should not process your personal data to our Data Protection Officer at DPO@playnorth.com."