Order Fulfillment Specialist

We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone.

As a member of the Onboarding & Fulfillment Team, you share responsibility for the long-term retention of net2phone Canada clients. The goal of every interaction is to exceed expectations and recognize risks, as well as opportunities.

Order Fulfillment Specialists fulfill client requests in accordance with our internal SLA. You will work with all Client Services teams to ensure clients are taken care of in a friendly and efficient manner.

What you'll do.

• Process Client Orders: Fulfill client requests and complete customer orders for additional services in accordance with internal SLAs.
• Manage Account Configurations: Assist with account configurations, and fixes, ensuring absolute accuracy.
• Handle Porting & Account Status: Assist in processing inbound and outbound ports, and handle the removal, suspension and closing of account services in a timely manner.
• Manage Hardware & Inventory: Process outgoing shipments and hardware returns, manage in-office and CRM inventory, and receive inbound inventory.
• Collaborate Across Teams: Work closely with all Client Services & Sales teams with requests and orders.
• Tackle Special Projects: Take on custom, one-off projects as a regular occurrence in your role.
• Drive Retention: Work toward the ultimate goal of long-term retention for net2phone Canada clients by exceeding expectations and recognizing risks and opportunities in every interaction.

Job Type: Full Time, permanent, in-office

Schedule: Monday to Friday 8am-6pm EST, with varying shifts within these working hours.

Compensation: $45,000 to 48,000 CAD annual salary

This is a full-time in-office position, Monday through Friday in our Ottawa office.

At net2phone Canada, we believe in a human-first approach to hiring. While our recruiters personally review every application, we do utilize AI tools to assist us in organizing interview notes and ensuring we capture your insights accurately. These tools provide one of many data points in our evaluation, but all final hiring decisions are made by our team of humans.

net2phone Canada is committed to creating an inclusive environment where all candidates, employees, and clients feel like they belong. To ensure an inclusive and accessible candidate experience, accommodations are available upon request for all stages of the selection process.

To request an accommodation, please complete our online form or call 1-888-508-2749. You can also reach us by mail at 5424 Canotek Road, Ottawa, Ontario, K1J 1E9, Canada. You can find more ways to contact us and learn more about our accessibility commitment at https://www.net2phone.com/en-ca/accessibility