Crossroads Talent Solutions

United States·Goose Creekmid

Other

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Quick Summary

Overview

Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management,

Technical Tools

Other

Responsibilities

~1 min read

Greet and acknowledge all customers upon arrival, providing professional and courteous assistance.
Review customer inquiries, verify supporting documentation, and determine eligibility for military identification card services.
Process and issue military identification cards in accordance with established DoD procedures and applicable requirements.
Accurately record customer arrival times and manage the customer queue to support efficient service delivery.
Complete documentation verification and identification card issuance within the established processing goal of 15 minutes per customer.

Utilize the Defense Enrollment Eligibility Reporting System (DEERS) and Real-Time Automated Personnel Identification System (RAPIDS) to support identification card services.
Educate customers on available self-service resources, including the DEERS/RAPIDS ID Card Self-Service and Online Appointment Scheduler.
Assist customers with understanding identification requirements, appointment procedures, and necessary documentation.
Maintain an adequate supply of informational handouts and distribute materials to customers as needed.
Provide accurate, timely, and professional customer service while addressing inquiries and resolving routine processing concerns.

Perform routine operator-level maintenance on RAPIDS workstations, printers, and related equipment.
Replenish printer paper, toner, laminate, and other supplies to maintain operational readiness.
Maintain organized workstations and support efficient daily identification card office operations.
Provide updates and information regarding daily work activities to designated Government personnel, as requested.
Follow established procedures for safeguarding personally identifiable information (PII) and sensitive identification records.

Requirements

~1 min read

High school diploma or GED required.
Ability to successfully complete a background investigation and meet applicable installation access and suitability requirements.
Strong customer service, communication, and interpersonal skills.
Basic computer proficiency and ability to operate office equipment.
Excellent attention to detail and ability to accurately review identification documents and eligibility information.
Ability to manage multiple customer requests while maintaining accuracy and efficiency.
Ability to follow established Government procedures, policies, and security requirements.
Professional demeanor and ability to interact effectively with military personnel, civilian employees, retirees, and family members.

Previous experience in military identification card issuance, credentialing, or administrative support.
Familiarity with DEERS/RAPIDS systems and military identification card procedures.
Experience working in a military installation, federal Government office, or customer service environment.
Knowledge of identity verification, document review, and handling sensitive personal information.