Quality Insights Manager

Hi there, we’re Article. 👋 Since 2013, we have been redefining the furniture industry one sofa at a time, it’s not easy — it requires solving challenging, meaningful problems. This is where you come in, as a Manager, Quality Insights, you'll reassess, clean up, and structure our quality insights framework into systematic, decision-driving intelligence that reduces our total cost of poor quality (COPQ).

Currently, we have quality data, but the framework needs to be standardized, connected, and made truly actionable. This role sits at the center of that transformation. You’ll connect upstream inspection data with post-market defect and customer claim data, creating a single, trusted view of quality performance that supports continuous improvement and smarter decisions.

Within the first few months, you’d reassess our current quality insights framework, standardizing defect codes and proposing a connected data model alongside our Business Intelligence & Analytics (BIA) team. In a year, you’ll be proud to say you’ve built a robust, decision-ready quality intelligence system and led root cause investigations that measurably reduced quality defects across product categories.

The Quality team operates cross-functionally, connecting upstream supply chain signals with downstream customer feedback. You will work closely with Quality Operations & Incident Management, Category Management, Business Intelligence & Analytics (BIA), Vendor Quality Teams (VQT), and Sourcing. 

This is a hybrid role based at our Vancouver HQ. You’ll be in the office 3 days per week, collaborating closely with partners across the business.

**Requires flexibility to work across multiple time zones to accommodate international team members and external business partners (typically PST 5–8pm, approximately 1 day per week).