Fraud, Revenue Assurance & Data Officer

As a Fraud, Revenue Assurance & Data Officer, you will be supporting the day-to-day administration and routine operational activities of the fraud prevention, revenue assurance and authorised information-request functions. 

The role performs standard checks, reconciliations, data extraction, record maintenance and case tracking in line with established procedures. It also prepares court-related documentation and may attend Court to submit authorised records, affidavits or other formal submissions when required. 

If you like to take on challenges and would like to work in a dynamic environment, then this position within our finance team is for you! 

• Post-secondary qualification in finance, accounting, business, information technology, data analysis or a related area.
• Fluency in both Maltese and English. 
• Strong analytical and administrative skills.

• A diploma-level qualification.
• Previous experience in a telecommunications environment.
• Keen interest in continuous self-development. 
• Have a strong character able to face difficult, often of a personal nature, situations.

• →Monitor routine telecommunications fraud alerts and perform initial checks using established procedures and predefined criteria, accurately documenting findings and escalating unusual, high-risk or complex cases.
• →Perform standard revenue assurance reconciliations, identify discrepancies between operational, usage and billing data, maintain discrepancy logs and escalate matters requiring further investigation.
• →Liaise with Fraud, Revenue Assurance, Security, Legal, Finance and operational teams to obtain information, clarify routine matters and follow up on agreed actions.
• →Receive, validate, process and track police and other authorised requests for information in line with established procedures, ensuring information is complete, accurate, appropriately approved and submitted within required timeframes.
• →Prepare, verify and organise supporting documentation for court-related matters and, where required, attend Court to submit authorised documentation, affidavits, records or other formal submissions and provide factual clarification within the scope of the role.
• →Maintain complete and accurate records, case files and audit trails covering requests, routine checks, evidence, approvals, Court submissions, attendance and follow-up actions.
• →Carry out routine data-quality checks and highlight recurring errors, discrepancies, unusual patterns or process issues to senior team members.

Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant: 

• Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference 
• Flexible working arrangements to suit different needs 
• No more bills! Free UNLIMITED GO services for your home and mobile 
• Four weeks paid birth-leave for all non-birthing parents 
• Private Hospital Health Insurance, to protect you from unexpected, high medical costs 
• A budget to spend on your own personal and/or professional development 
• Therapy sessions to support your needs in collaboration with Richmond Foundation 
• A budget dedicated to your children’s summer school costs 
• The opportunity to work from literally anywhere – being able to work from abroad 

… and more!