Senior Strategic Technical Support Engineer

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The Global Technical Support Team is looking for a Sr. Strategic Technical Support Engineer-Medicaid to deliver advanced technical, analytical, and consultative support for SAS enterprise solutions in direct partnership with a State Medicaid agency. This role combines deep SAS expertise with Medicaid domain knowledge to drive customer outcomes by optimizing solution usage, guiding strategic expansion, and resolving complex production challenges.                                                                                                                   

As a Sr. Strategic Technical Support Engineer, you will:

• Apply subject matter expertise in Medicaid policy, programs, and data to support analytical use cases including population health management, program integrity, quality measurement, and health equity analysis.
• Establish and maintain trusted advisor relationships with Medicaid stakeholders, including program leadership, technical teams, and end users.
• Provide advanced technical support for SAS analytical, reporting, and data-driven solutions across multi-tier enterprise environments.                                                                                                                                                        
• Deliver consultative guidance on the effective use of SAS, tailoring recommendations to complex, highly mature customer use cases.
• Develop targeted documentation and learning experiences that improve business and technical stakeholder understanding of data, analytics, and reporting. 
• Partner with SAS Customer Success to design and develop training materials and custom learning sessions for business users and establish communities of practice to promote knowledge sharing and best practices. 
• Support organizational change associated with new analytic capabilities, data products, and reporting solutions. 
• Provide mentorship to technical peers and analytic resources, fostering standardized practices and continuous capability development. 
• Evaluate current solution usage against evolving business and regulatory requirements; recommend enhancements to maximize value and adoption.
• Collaborate with the Government Technical Support Team to provide Level 2/Level 3 support as necessary.
• Contribute to planning and execution of new initiatives by advising on resource needs, sequencing work, and time/cost considerations from a production support perspective. 
• Lead or support complex troubleshooting efforts, including root cause analysis and remediation for production issues, system performance challenges, and data integrity concerns. 
• Coordinate across SAS support, R&D, cloud/hosting, sales, and delivery teams to resolve cross-functional technical issues and improve customer outcomes.  Identify, define and assist with scoping new solution opportunities while ensuring alignment with existing production environments.           
• Communicate effectively with stakeholders at all levels, translating technical findings into clear business impacts and recommendations.
• Stay current on SAS technologies and Medicaid policy trends and apply new knowledge to customer environments.  
• Participate in regular onsite engagement in Columbia, SC.             
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.                                                                                                                                   

• Bachelor’s degree in Computer Science, Data Science, Analytics, Health Informatics, Public Health, or a related field.
• 8+ years of experience supporting enterprise analytics platforms or complex data-driven solutions. 
• 5+ years of hands-on experience with SAS software supporting healthcare analytics and reporting.         
• Experience working with State Medicaid programs supporting population health, program integrity, quality measurement, or health equity analysis.
• Strong knowledge of SAS technologies including SAS Viya, SAS Data and AI Studio, Visual Analytics, and Visual Investigator.                                                                                
• Demonstrated ability to diagnose and resolve complex technical issues across applications, data, and business processes.
• Strong communication and presentation skills across technical and non-technical audiences.
• Ability to manage multiple priorities and high-pressure situations.      
• Willingness to travel onsite (2–4 times per month) to Columbia, SC.                                                                                                                                                                                                                                                                                    

• Graduate degree in Public Health, Health Policy, Analytics, or related discipline.     
• Experience supporting state government initiatives including cross-agency collaboration, governance models, and federal funding processes such as APDs.                                                                                                  

• Communication: Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others
• Decision Making: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information.
• Influencing: Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes
• Ability to think analytically and effectively communicate issues and solutions
• Ability to work independently and within a team
• Ensure quality plans are documented, communicated, measurable and globally accessible.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights. 

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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