(English C1) Customer Support Consultant (remote)
Other
0 views0 saves0 applied
Quick Summary
Key Responsibilities
Deliver outstanding customer support via emails and calls; Assist customers with product-related questions, technical troubleshooting,
Requirements Summary
Excellent English skills (C1 for both spoken and written); At least 6 months of experience in a customer support role; Familiarity with ticketing platforms, CRM systems,
Technical Tools
Other
Responsibilities
~1 min read- →Deliver outstanding customer support via emails and calls;
- →Assist customers with product-related questions, technical troubleshooting, and support requests;
- →Gather the necessary customer details to open a support ticket, including the customer’s name, email address, phone number, parcel number, the specific tax office involved, and a brief description of the issue;
- →Manage open support cases, ensuring unresolved issues are actively tracked and updated;
- →Escalate complex or high-priority issues to the appropriate team when needed;
- →Communicate status updates to customers and internal stakeholders, ensuring timely follow-up.
Requirements
~1 min read- Excellent English skills (C1 for both spoken and written);
- At least 6 months of experience in a customer support role;
- Familiarity with ticketing platforms, CRM systems, and customer communication tools.
- Basic MS Office proficiency, and analytical/research skills;
- Empathy, customer-centric mindset, effective communication, problem-solving, and teamwork skills;
- Ability to work effectively in a fast-paced, high-volume environment;
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
What We Offer
~2 min read✓Fixed schedule: Monday-Friday, 9 AM — 5 PM EDT;
✓Opportunity to cooperate fully remotely;
✓Inclusive international environment;
✓Compensation in USD;
✓Rewards for referring friends;
✓Balance between project workload and personal time, but also – internal health policy;
✓Responsive leadership interested in your growth and long-lasting cooperation;
✓Greenhouse conditions for self-development;
✓A culture built on trust, with no time-tracking requirements.
Location & Eligibility
Where is the job
Kingston, Jamaica
Remote within one country
About this job
- Posted
- Today
Listing Details
- Posted
- October 26, 2026
- First seen
- October 26, 2026
- Last seen
- October 26, 2026
Posting Health
- Days active
- 0
- Repost count
- 1
- Trust Level
- 70%
- Scored at
- October 26, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
SupportYourApp has become an industry leader for premium outsourced support services.
View company profileExternal application
4 other jobs at
View all →Newsletter
Stay ahead of the market
Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.
A
B
C
D
No spam. Unsubscribe at any time.