AVP, Enterprise Digital Capabilities

We are seeking a strategic, collaborative and product-minded leader to join our team as Assistant Vice President (AVP), Enterprise Digital Capabilities. This role is a key leader in Manulife's multi-year transformation to modernize and converge our digital ecosystem across Canada, the US, Asia and Global Wealth & Asset Management.

At the heart of this role is a simple objective: identify what is common across our digital experiences, build it once as an enterprise capability, and enable markets and segments to reuse and extend it to accelerate their own digital roadmaps.

Manulife has established a strong portfolio of reusable enterprise digital capabilities that support our Digital Storefront transformation and broader unification ambitions. The next opportunity is to expand and scale this portfolio to accelerate the unification strategies and roadmaps of our segments and advance One Manulife experiences across the enterprise. The AVP will lead this evolution – working across segments to identify where common capabilities can create the greatest incremental value, bringing together requirements to ensure capabilities are designed for enterprise reuse, defining adoption and rollout strategies, and establishing a federated model where capabilities can be developed globally or contributed by segments and scaled for broader enterprise benefit.

The AVP will own the strategy and evolution of this portfolio — identifying new opportunities for reuse, prioritizing investment, establishing strong product management disciplines, driving adoption, optimizing existing capabilities and ensuring that each enterprise investment continues to deliver measurable value.

A critical part of the role is leading the Common Capability Collective, bringing together digital and product leaders from across the enterprise to identify common needs, align roadmaps, determine where enterprise investment can eliminate duplication and accelerate delivery, and create a shared view of capability priorities.

This is an enablement role, not ownership of individual market or segment experiences. The AVP will partner closely with Digital Storefront and segment digital leaders to understand their roadmaps and determine how enterprise capabilities can help them deliver faster, with greater quality, consistency and efficiency.

The AVP will operate in a two-in-a-box partnership with a complementary Global Technology leader, jointly shaping the business and technology evolution of enterprise digital capabilities. Together, they will ensure capabilities are scalable, secure, reusable, well-integrated and designed for long-term enterprise value.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.