Customer Service Representative

• →Receive customer orders by telephone, fax, and other electronic means and enter data.
• →Discuss delivery times, issues, and handle customer concerns.
• →Create sales order numbers for orders and communicate with customers.
• →Communicate and distribute orders to production and plant management.
• →Create shipping papers for loads.
• →Contact and dispatch drivers for shipments posting time in and out for each shipment.
• →Keeping log on drop trailers & shipments
• →Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Knowledge in Microsoft Office and Excel
• Excellent data entry skills necessary.
• Communicate in English, legibly and effectively in writing. Understand written sentences and paragraphs in work related documents.
• Proficient in English with excellent verbal communication and written skills
• Two years’ customer service experience.
• SAP Experience.

High school education required; Associate degree preferred.

FXI is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at FXI via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of FXI. No fee will be paid in the event the candidate is hired by FXI as a result of the referral or through other means.