Contact Center Representative

CoVantage is seeking a full-time Contact Center Representative to work onsite at our Antigo, De Pere, Neenah, Shawano, New Lenox or Wausau branch.  Become a Contact Center Representative and deliver an outstanding experience to our members seeking service by phone call and online channels. In this role, you'll assist with deposit services, consumer loans, virtual services, and more! Join us in a fast-paced and rewarding environment that is dedicated to our members!

Job Duties

• Field phone calls, voicemails, e-mails, and online messages.
• Assist online, mobile, and phone banking users with passwords, bill pay, deposits, and more.
• Deliver exceptional service while building strong member relationships.
• Refer members to other credit union products and services when appropriate. 
• Provide efficient and professional service to members. 
• Maintain member confidentiality. 

This role follows a rotating schedule, covering Monday through Friday from 7 a.m. to  7p.m., with multiple Saturday shifts each month from 8:30 a.m. to 12 p.m.

Qualifications

• A high school diploma or equivalent. 
• Bilingual fluency preferred, but not required.
• Have experience working in a service or sales related capacity. 
• Have strong written and verbal communication skills and ability to work with a wide variety of people on a daily basis. 
• Have ability to be organized, efficient, and accurate in a fast-paced work environment. 
• Proficient with Microsoft Office and Windows Software programs.