SERVICE DISTRICT MANAGER

• 7+ years of progressive leadership in service, repair or technical operations, including 3+ years leading managers across multiple locations.
• A track record of improving customer satisfaction or NPS and technician or labor productivity at scale.
• Strong analytical skills: able to work from raw data to root cause and to a clear recommendation.
• Proven ability to coach, develop and hold managers accountable, including making difficult people decisions.
• Excellent communication and presentation skills, with credibility from the store floor to senior leadership.
• Willingness to travel extensively (domestic travel up to 75%).
• Must be located near one of the Micro Center stores.

• Hands-on technical background in PC, electronics or device repair, or experience leading technicians.
• High-volume retail or big-box experience, and experience selling protection plans or service contracts.
• Bachelor’s degree, or equivalent experience.

The best Service District Managers at Micro Center are customer-obsessed, direct but caring, and energized by raising other leaders. They are honest about what the data says, humble enough to learn from the stores, and relentless about follow-through. Internal candidates, including current Knowledge Managers ready for the next step, are strongly encouraged to apply.

Our core promise is to take care of our associates and our customers. That commitment has guided our culture, growth and success for more than four decades, and it is what makes Micro Center an exceptional place to build your career.