West Regional Manager

POSITION DESCRIPTION 

 

Job Title: Regional Manager (West Region) 

Exemption Status: Exempt (Salaried) 

Reports to: Director of Operations 

Location: West Region 

Amount of time in office: 80% to 90% Remote (as needed) 

Amount of Travel Expected: Up to 20% (as needed) 

Compensation Range: $67,500 - $72,500 (depending on location and experience) 

Bonus Potential: $2,000 per quarter depending on Ops performance 

 

Position Overview 

The reason this position was created is… 

As a Regional Manager, you are expected to lead the progress of daily projects, quality metrics, and time reporting to create a high-performing work environment. This will include managing 12-18 field data specialists within a northern region, as their direct reporting manager. This is a leadership position within the operations department. 

 

Position Responsibilities 

In this position, the most important ways to spend time each day is to… 

Regional Leadership 

• In charge of reviewing and approving daily timesheets for payroll, bi-weekly one-on-one conversations with their team members, regional meetings, and the overall performance and morale of their region.  

• Work closely with the Logistics, CAD, and QA managers as it relates to your field team members. 

• Measure field team effectiveness using performance data, quality metrics, and quality assurance feedback. 

• Travel to field team member locations once a year to meet and support your team's progress. 

• Serve as an additional subject matter expert on ID Plans standards to support operations executive leadership initiatives. 
  

Reporting & Administration 

• Prepare and deliver daily reports on scheduled projects, submissions, and daily goals. 

• Reports to and keeps the VP of Operations aware of field successes, concerns, and the well-being of each FDS in the region. 

• Maintain accurate documentation related to field compliance. 

• Complete annual performance reviews for each of your team members. 

• Hold team members accountable for not meeting metrics and company expectations. 

• Work with the Controller/finance to track worker’s compensation claims. 

• Complete HR-related paperwork accurately and on time. 

• Perform other duties as assigned. 
  

Knowledge, Skills, and Abilities 

The most important traits, qualifications, and experience needed to be successful in this role are… 

• Strong people leadership skills with experience managing remote field-based employees. 

• Operational judgment with real-time field support. 

• Demonstrated expertise in management and evaluation of field performance. 

• Excellent written and verbal communication skills. 

• Strong organizational, time-management, and problem-solving skills. 

• Comfort traveling to meet field team members and working in outdoor, field-based environments when needed.
  

Preferred Qualifications: 

• 6+ months of experience in operational or relatable roles. 

• Prior experience in a leadership, management, or a similar supportive role.

• Experience with CRM systems, outlook, excel, and mobile field technology. 

• Experience with remote work. 
• Experience in mapping, surveying, floor plans, site plans, or blueprints is a plus. 
• Bachelor's degree.

Success Measures 

The simplest, easiest way to prove this job is being done well is… 

• Project submissions (all project submissions getting submitted daily or weekly within the expected timeframe) to keep logistics moving efficiently and maintaining on-time delivery.

• Defect rates (under 3.0 for RPM and under 1.0 for ID360). 

• Reschedule rates (under 5%) of each week’s scheduled operations delivered value. 

• Revisit counts (0) or as close to 0 as possible.  

• Field team member morale 7+ average.

Additional Benefits: 

• Full-time 

• Work remotely 

• Health, Dental, and Vision Insurance 

• 401(k) with company match 

• Paid Time Off 

 

PHYSICAL REQUIREMENTS (with or without reasonable accommodation) 

• Occasional travel. 

• Standing, walking, and sitting for prolonged periods of time. 

• Lifting and moving objects up to 5 pounds. 

• Operating a computer daily. 

• Repetitive motions including typing and mobile device use. 

• Communicating effectively with others to exchange information.