Reg Dir, Consumer Access

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Directs operational oversight of all Consumer Access services to ensure consumer-centric, results-oriented performance.
• Provides strategic leadership for patient registration, quality assurance, time of service collections, and consumer services across multiple departments.
• Collaborates with pre-access and revenue cycle leaders to align departmental goals with organizational initiatives.
• Assesses and understands business processes of the Revenue Cycle, pursuing solutions to optimize efficiency.
• Attends and facilitates leadership meetings, ensuring effective communication of Consumer Access processes.
• Provides direction to direct reports, ensuring consistent achievement of Revenue Cycle performance metrics.
• Ensures compliance with team protocols to minimize avoidable denials and accuracy of Consumer Access functions.
• Monitors staffing levels to maintain performance and meet budgetary constraints.
• Develops strategies to maximize accuracy of patient responsibility estimation and increase upfront collections.
• Supports Executive leadership in developing departmental strategic plans and operational plans.
• Responds to changes and proactively investigates process and performance strategies to drive improvement.
• Ensures full effort of consumer-centric focus by providing excellent customer service and addressing complaints.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Must have a command of current medical terminology and significant experience with standard office equipment and computer office automation applications (i.e. MS Word, Excel, Power Point, and Outlook etc.) [Required]
• Must have advanced knowledge of, and experience with, registration and scheduling processes and software modules supporting these functions [Required]
• Strong organization and leadership skills and results-oriented; Proficient in time management with superior prioritization skills [Required]
• Effective oral and written communication skills, with the ability to articulate complex information in understandable terms to all levels of staff [Required]
• Ability to work in a matrix-management environment to achieve organizational goals [Required]
• Maintain a detail-level working knowledge of Government, State and Federal regulations and requirements, as well as contractual authorization/pre-certification guidelines/requirements. This includes maintaining a current knowledge and understanding of the following organizations, publications, bulletins and memorandums: Medicare Part A & B, Agency for Health Care Administration, Federal Register HCFA Notices and Updates, State Medicaid Program, Fair Debt & Collection Act Consumer Credit Act, Hospital HMO/PPO Contractual authorization/pre-certification guidelines/requirements, CMS, EMTALA, and HIPAA [Required]
• Inspires high performance and fosters a climate of collaboration and coaches effectively [Required]
• Initiates creative approaches to solving problems or tapping potential [Required]
• Must be able to read, write and speak conversational English [Required]
• Ability to follow complex instructions and procedures, with a close attention to detail [Required]
• Advanced understanding of insurance knowledge and benefits and hospital electronic medical report (EMR) system [Required]
• Working intermediate knowledge of patient accounting systems as well as back-end front-end revenue cycle functions and processes [Preferred]
• Bilingual – English/Spanish [Preferred]

Education:

• Bachelor's [Required]
• Master's [Preferred]

Field of Study:

• in Health Services Administration, Business Administration, or related field

Work Experience:

• 3+ years related experience [Required]
• 5+ years related experience [Required]
• 7+ patient access/patient financial services or related area [Preferred]

Licenses and Certifications:

• Certified Healthcare Access Manager (CHAM) [Preferred]
• Certified Manager of Patient Accounts (CMPA) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)

• Physical Requirements - https://tinyurl.com/23km2677

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.