12d ago

Complex Case Manager Care Coordination

Bumc Tucson (1625 N Campbell Ave)mid

Case ManagerHealthcare Clinical

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Primary City/State:Tucson, Arizona Department Name: Case Mgmt-Hosp Work Shift: Day Job Category:Clinical Care The future is full of possibilities. At Banner Health,

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Case ManagerHealthcare Clinical

Tucson, Arizona

Case Mgmt-Hosp

Day

Clinical Care

The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives, we want to hear from you.

Are you a seasoned hospital Case Manager who thrives in complexity, loves solving the unsolvable, and is energized by the challenge of turning the most difficult discharge scenarios into successful outcomes? If so, this is the role you've been waiting for! Join our high-performing acute care team where your expertise, creativity, and critical thinking will take center stage as you manage a focused caseload of 20–25 of the most medically and socially complex patients in the hospital. You'll operate with a high degree of autonomy in a fast-paced environment, working Monday through Friday — no weekends, no holidays — while reporting directly to the Director and collaborating alongside physician leaders and the ACMO. This isn't a role for someone still learning the basics; it's designed for a confident, experienced professional who knows how to navigate multi-layered barriers, influence key stakeholders from bedside to C-suite, and drive discharge plans forward when the path forward isn't clear. As an informal leader, you'll serve as a trusted resource and go-to expert for your peers, making a meaningful impact not just on patients, but on the culture and outcomes of the entire department. If you're ready to bring your best thinking, your boldest ideas, and your passion for complex problem-solving to a role where it truly matters — this Complex Case Management Care Coordination opportunity was built for you.

Full Time/ 40 Hours
Monday-Friday
5 Eight hour shifts
8:00am- 4:30pm or 8:30am- 5:00pm
No Weekends or Holidays

Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting groundbreaking research. Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies. Banner - University Medical Center Tucson is a Level 1 Trauma Center, meaning we care for the most critically injured patients. The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report. The academic medical center has earned Magnet Recognition becoming the only hospital in southern Arizona to meet the rigorous standards of the American Nurses Credentialing Center’s Magnet Recognition Program® for nursing excellence. The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program.

POSITION SUMMARY
This position provides comprehensive care coordination for patients as assigned. The intensity of care coordination provided is situational and appropriate based on patient need and payer requirements. This position is accountable for the clinical quality of Care Coordination services delivered by both them and others and identifies/resolves barriers which may hinder effective patient care. The goal is to empower the patient and the family to participate to the fullest of their abilities in the discharge planning process. This position provides developmentally appropriate care for the population that it serves which includes planning for the safe discharge, continuity of care, the ability to recognize and plan for the unique needs of all ages as well as the physically disabled, mentally ill, chronically ill and terminally ill patient.

CORE FUNCTIONS
1. Manages individual patients across the health care continuum to achieve the optimal clinical care, financial, operational, and satisfaction outcomes.

2. Acts in a leadership function with process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes.

3. Acts in a leadership function to collaboratively develop and manage the interdisciplinary patient discharge plan. Effectively communicates the plan across the continuum of care.

4. Maintains knowledge of Medicare, Medicaid and other program benefits to assist patients with discharge planning and choices. Knowledge of community resources relevant to health care, end of life dynamics, substance abuse, abuse, neglect, and domestic violence.

5. Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements.

6. Educates internal members of the health care team on case management and managed care concepts. Facilitates integration of concepts into daily practice.

7. May supervise other staff.

8. Has freedom to determine how to best accomplish functions within established procedures. Confers with supervisor on any unusual situations. Positions are entity based with no budgetary responsibility. Internal customers: Patients, families, all levels of nursing management and staff, medical staff, and all other members of the interdisciplinary health care team. External Customers: Physicians and their office staff, payers, community agencies, provider networks, and regulatory agencies.