Senior BPN Member Experience Advisor

As a Senior BPN Member Experience Advisor, you will serve as a key liaison between Banner Plans & Networks and provider practices, leading monthly standing meetings to review performance metrics, identify opportunities for improvement, and develop action plans that enhance the member experience. You will analyze practice and member data, identify trends, and present findings and recommendations to provider groups, office staff, and other stakeholders through virtual meetings and educational sessions. This role partners closely with practices to implement improvement initiatives, monitor outcomes, and support member engagement strategies. Success in this position requires strong analytical, presentation, relationship-building, and consultative skills to drive operational excellence and positive member outcomes.

POSITION SUMMARY

This position is responsible for supporting Banner Plans and Networks (BPN) Member Experience elements across a variety of customer touchpoints involving providers, payers, and operational settings. As a member of the BPN Member Experience team, this role works collaboratively with internal and external stakeholders to identify and prioritize areas of opportunity for improvement. Develops, recommends, educates, and implements best practice tools and processes that align with BPN Member Exeperience initiatives and customer experience goals and result in a consistently exceptional customer experience.

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy