Technical Account Manager

(guatemala)Remotemid

Technical Support EngineerCustomer

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Quick Summary

Key Responsibilities

Provide advanced support for VIP customers and escalations Troubleshoot VoIP, SIP, networking,

Technical Tools

Technical Support EngineerCustomer

Remote (Guatemala)

At GoTo, our Customer Care & Success team helps people get the most out of technology. We use innovative, AI-driven tools and automation to make support faster and smarter. Creative thinking and teamwork are at the heart of how we solve problems and enhance customer experience. Join us and use your skills to add value for our customers and have a positive impact on everyone who uses our products.

Responsibilities

~1 min read

As a Technical Support Manager your background will look like:

→Experience in IT Networking or Technical Support
→Strong troubleshooting experience with production networks
→Knowledge of VoIP and SIP call flows
→Excellent English communication skills
→Ability to multitask and work in a fast-paced environment
→Strong problem-solving mindset and willingness to learn new technologies
→Availability to participate in a rotating on-call schedule including nights and weekends

What We Offer

~2 min read

At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:

✓Comprehensive health benefits

✓Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days

✓Tuition reimbursement and access to instructor-led and on-demand learning and development programs

✓The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching

✓Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching