Front Desk Receptionist

Remotemid

Front Desk AgentHospitality & Tourism

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Quick Summary

Key Responsibilities

Inbound Call Management: Handle high volumes of incoming patient calls across the practice’s eight locations, ensuring prompt responses and professional communication.

Requirements Summary

• At least 2 years of medical front desk experience.• Familiarity with insurance verification and eligibility.• Experience handling patient scheduling.

Technical Tools

Front Desk AgentHospitality & Tourism

Responsibilities

~2 min read

→Inbound Call Management: Handle high volumes of incoming patient calls across the practice’s eight locations, ensuring prompt responses and professional communication.
→Appointment Scheduling: Schedule, reschedule, and confirm patient appointments according to established scheduling protocols and provider availability.
→Scheduling Protocol Compliance: Follow specific rules for appointment types, new patient visits, double-booking restrictions, and procedure scheduling to prevent errors and clinic delays.
→Patient Communication: Respond to patient inquiries, provide appointment-related information, and manage follow-up communications through phone, text, and email.
→Patient Registration: Assist with new patient registration and ensure patient information is accurately entered and updated in the system.
→Insurance Intake and Eligibility Verification: Collect insurance information and assist with verifying patient eligibility and coverage according to office procedures.
→Referral Verification: Review and verify referrals, follow up on missing information, and coordinate referral-related communications through shared office email accounts.
→EHR and Practice Management: Use Advanced MD to access patient records, manage appointments, update information, and document relevant interactions accurately.
→Phone and Text Management: Use Weave to manage incoming calls, patient text messages, and related communications efficiently.
→Patient Flow Support: Help reduce the administrative burden on onsite receptionists so they can focus on in-person check-ins, check-outs, and other front-office responsibilities.
→Documentation and Follow-Up: Maintain accurate records of calls, scheduling changes, patient requests, and outstanding follow-up items within the appropriate systems.
→Confidentiality and Compliance: Handle patient information securely and follow applicable HIPAA requirements and the practice’s privacy and data-handling policies.

• At least 2 years of medical front desk experience.
• Familiarity with insurance verification and eligibility.
• Experience handling patient scheduling.
• Comfortable explaining basic insurance and benefit information to patients.
• Strong attention to detail.
• Ability to learn and follow scheduling protocols.
• Professional phone communication skills.
• Ability to manage 90-100 calls per day.

Nice to Have

~1 min read

Preferably female candidates and Spanish speakers.

Requirements

~1 min read

VA should have a solid understanding of medical terminology and medical background.
(Tech-savvy) comfortable and skilled at using technology, software, computers, and digital tools.
Knowledge of EHR systems

• AdvancedMD as their EHR/Practice Management System
• Weave as their phone and texting platform
• Shared office email accounts for referrals and patient communications

Schedule: 8:30AM-5:30PM PST (1hr lunch break)
Pay per hour: 10USD