Instructional Learning Designer

Description

We are looking for a creative, detail-driven Instructional Designer to join our Learning + Development team. This is a newly created role reporting directly to the Director of Learning + Development — and a great opportunity for someone who enjoys building, with real ownership and room to grow alongside a scaling brand.

• Lead the evaluation, selection, and rollout of a Learning Management System (LMS) for the company
• Define requirements based on operational needs, team size, and content formats
• Manage vendor relationships, timelines, and internal stakeholder alignment during implementation
• Build and maintain the LMS content library, user structure, and reporting framework

• Design and develop training materials such as playbooks, one-pagers, facilitator guides, job aids, SOPs, checklists, visuals, and workflows
• Translate complex operational processes into simple, practical, easy-to-use learning tools
• Create engaging training content for multiple formats: written, visual, digital, mobile, and in-restaurant assets
• Build and refine tools that support new restaurant openings, menu training, food safety, guest service, management skills, and standard operating procedures

• Write concise, learner-focused content that supports frontline team members with varying levels of experience and language ability
• Support the creation of training modules for self-paced digital learning, classroom facilitation, and hands-on kitchen training
• Collaborate with kitchen leaders, trainers, and operations to ensure accuracy, brand consistency, and operational alignment

• Partner with operations, culinary, HR, and training stakeholders to gather subject matter expertise and validate content
• Work closely with restaurant teams to observe training needs, capture pain points, and test instructional tools
• Support ongoing updates and continuous improvement of training materials based on feedback and field performance

• Manage multiple projects simultaneously with clear timelines, version control, and stakeholder updates
• Maintain organized asset libraries for training materials, templates, and visual standards
• Ensure brand consistency, formatting standards, and version updates across all resources

Requirements

• 2–4+ years of instructional design, training design, or L&D experience (restaurant or hospitality experience strongly preferred)
• Bilingual in English and Spanish
• Video production or editing experience
• Demonstrated ability to simplify complex processes into easy-to-use training tools
• Strong writing, editing, and content organization skills
• Experience with adult learning theory and instructional design methodologies
• Experience evaluating or implementing an LMS platform, or strong working knowledge of LMS systems
• Comfortable using design software (e.g., Canva, Google Suite, PowerPoint, LMS authoring tools such as Articulate Rise or Storyline)
• Ability to collaborate effectively across teams and levels
• Comfortable with occasional travel (up to 15%) for field work and new restaurant openings

• Hospitality-minded, empathetic, and learner-focused
• Excited by the challenge of building something new — you don’t need a playbook, you write one
• Obsessed with clarity, simplicity, and usability
• Organized and detail-oriented with excellent follow-through
• Comfortable receiving and incorporating feedback quickly
• Curious, resourceful, and always thinking about how to improve training experiences
• Able to think “restaurant-first” — understanding that tools must work in an actual kitchen, not just in a document