Customer Service Representative II - Machinery Parts

The Customer Service Representative will order parts, material and/ or merchandise received either by email, telephone or personally from customer or a company employee. This position is based onsite in High Point, NC. 

ESSENTIAL FUNCTIONS:

• Edit orders received for price and nomenclature.

• Inform customers of unit prices, shipping date, anticipated delays and any additional information.

• Enter data into computer to determine total cost for customer.

• Record or file copy of orders received.

• Ascertain credit rating of customer.

• Check inventory control and notifies stock control departments of orders for non-standard items or unusual quantities that would deplete stock.

• Route orders to departments for filling and follow up on orders to ensure delivery by specified dates.

• Receive and check customer complaints.

• Confer with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.

• Attempt to sell additional merchandise to customer.

• Process returns of merchandise from customers and coordinates with appropriate departments to issue credits and adjust inventories.

• Able to answer high volume customer phone calls, emails, and in-person requests.

• Manage a high volume of inbound customer phone calls and emails inquiries while providing prompt, professional service.
• Process customer estimates, sales orders, and inquiries accurately and efficiently.
• Monitor warehouse inventory to verify product availability and support timely order fulfillment.
• Demonstrate strong multi-tasking skills by managing multiple customer requests and priorities in a fast-paced environment.
• Process product returns, warranty claims, and resolved customer pricing discrepancies.

SKILLS: 

• Computer knowledge is a must (Microsoft Word, PDF, website navigation).

• Strong communication skills is needed (both verbal and written)

• Calm demeanor during calls is a must.

• Detail-oriented mindset is needed.

• Professional email etiquette at all times is a must.
• Bilingual in Spanish is a plus.

• Monday to Friday
• 8:00 AM to 5:00 PM
• Onsite, no remote or hybrid options

• $20.00 per hour
• Bi-weekly

REPORTING RELATIONSHIP:

• Parts Manager

SUBORDINATE STAFF:

• None

WORK ENVIRONMENT:

• Cubicle office setting
• 2nd floor
• climate-controlled
• Onsite gym