Clinical Service Representative II (Support Staff)

United States·Gainesvillelead

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

SchedulingSchedule patient appointments, tests, and procedures in person, by t

Requirements Summary

High school diploma or equivalent and two years of relevant office experience.

Technical Tools

Customer SupportCustomer Service Representative

Classification Title:	Clinical Service Representative II
Classification Minimum Requirements:	High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.
Job Description:

The Student Health Care Center (SHCC) at the University of Florida is seeking a Clinical Service Representative II position. In this role, you'll be a key player in our mission, collaborating with students, medical providers, and others to help them access healthcare services. Your responsibilities include scheduling patient appointments, ensuring efficient check-in/check-out processes, and being a friendly voice answering phones. You'll also interface with various University of Florida departments to facilitate student program clearances and work closely with our administrative support and nursing staff to support clinic functions.

Responsibilities

~1 min read

The mission of the SHCC is to help every student achieve optimal health in pursuing personal and academic success.

Our vision is to be the preferred healthcare provider for University of Floridastudents as a nationally recognized leader in the collegiate health specialty.

The SHCC is fully accredited by the AAAHC and is located in a state-of-the-art WELL-certified building on UF’s campus. Medical services offered at the SHCC include primary care, sports medicine, urgent care, gynecology, psychiatry, allergy/immunization clinic, and travel medicine. Radiology, pharmacy, lab, and physical therapy are also on site.

Learn more about SHCC here https://shcc.ufl.edu/

UF is one of the nation’s top universities and a dynamic and rewarding place to work. UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

The Guide to Greater Gainesville shares all that you need to learn about the Heart of Florida, including neighborhood and city information, schools and zoning, culture and leisure, sports and fitness, healthcare and much more. Learn more at https://guidetogreatergainesville.com/

Expected Salary:

What We Offer

~2 min read

Enjoy stability and support with UF’s unique range of benefits and opportunities. With a robust healthcare package, generous leave policies, retirement planning, and professional development, you can achieve a healthy work-life balance, plan for your future, and advance your career.

Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually. In addition, employees are eligible for eleven paid holidays each year.

Required Qualifications:

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Preferred:

EXPERIENCE
• Experience with computer programs for word processing and various computer software applications
• Experience with computer generated appointment systems and EHR

KNOWLEDGE
• Knowledge of computer programs for word processing and various computer software applications
• Knowledge of computer generated appointment systems and HER
• Working knowledge of SHCC functions, policies, and confidentiality procedures

ABILITIES
• Ability to work independently
• Ability to organize and maintain patient records
• Ability to plan, organize, and coordinate work assignments
• Ability to communicate effectively, both verbally and in writing
• Ability to evaluate problems and implement solutions
• Ability to compile and analyze data for administrative decisions

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter, resume, and a list of at least 3 references.

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: Yes

Advertised: 26 Oct 2026 Eastern Daylight Time
Applications close: 09 Nov 2026 Eastern Standard Time

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Location & Eligibility

Where is the job

Gainesville, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $38,480–$40,248 a year; 8% above the $36,400 median for Customer Service Representative jobs on Jobera (1,999 salaries).
Who can apply: United States
Posted: Today
Employer: has 757 open jobs on Jobera in 5 countries.