Help Desk Rep II

• Resolve common problems related to use of supported hardware and software
• Gather and document detailed information on Help Desk calls
• Use Help Desk software to forward problems to the most appropriate individual for calls that require advanced support
• Perform maintenance activities on the Help Desk software to maintain current and correct information
• Work on projects as assigned by supervisor
• Travel Required:No

• Office : Office Temperature (65F to 75F)

• Specialized Knowledge : Knowledge of Microsoft Office products
• Special Skills : Excellent communication and people skills, knowledge of general computer operations, accuracy and attention to detail and aptitude to grasp a general understanding of terminology and technical systems relationships.
• Physical abilities: :
• Other: :

• 1-2 : Experience with general computer hardware operations (printers, monitors, hard drives, network communications, etc.) preferred

Building on its more than 100-year history in the grocery business, Piggly Wiggly ® continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers’ needs.

Piggly Wiggly ® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.