Sr. Specialist, Non-Fraud Investigations ($22 per Hour)

9 Locationssenior

Other

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

High school diploma or GED Excellent oral and written communication skills Basic PC skills required with the ability to master the software programs we use (FileNet, TBS, CRT, etc.

Technical Tools

Other

At FNBO, we believe that a bank should be a force for good in the world. And to us, that means doing right by our customers, our employees and our communities day in and day out. As a Non-Fraud Investigations Senior Specialist, you can do just that by helping FNBO customers protect themselves against billing disputes.

We are looking for someone who will share our excitement about the opportunity to investigate, analyze and immerse yourself in the world of credit card investigations. Our mission is to support our customers who have had billing disputes on purchases they have made.

In the Non-Fraud Investigations Department, we wouldn’t call our jobs easy, but we would call them rewarding. If you are a strategic problem solver who enjoys a challenge with a rewarding payoff, join us. We will provide the support and training needed to help you become a well-versed Investigations Specialist who can make a big difference to our customers’ financial lives.

This is scheduled to be a remote training class and is set to begin on 11/30/2026 - 8:00am to 5:00pm CST for 4 weeks. After training is complete, schedule would remain 8:00am to 5:00pm CST Monday-Friday.

About the Role

~1 min read

Communicate with customers who have experienced a billing error on their account while also reassuring these vulnerable customers that FNBO has their back
Determine the validity of disputes and hold customers accountable if necessary
Contact law enforcement when necessary and provide important information
Research and submit Suspicious Activity Referrals when necessary
Understand chargeback life cycles for Visa and Mastercard
Review responses from merchants and respond accurately and professionally based on the information that was provided.
Understand Federal Regulation Z and ensure that all work is completed to the standard that is set forth
Perform basic accounting and ensure that customer’s accounts balance after an investigation is complete
Assist the Bankcard Recovery department by investigating claims of fraud and billing disputes on accounts in collections
Effectively manage time to ensure performance is meeting or exceeding production goals.

Supportive and solution-oriented
A strategic thinker
Strong written and oral communication skills and comprehension
A person who believes in a greater mission
Someone who takes pride in doing good for the community
Great at managing multiple responsibilities
Comfortable defusing a potentially stressful situation
Motivated by a challenge

High school diploma or GED
Excellent oral and written communication skills
Basic PC skills required with the ability to master the software programs we use (FileNet, TBS, CRT, etc.)
A minimum of nine months of customer service experience
Basic accounting skills with the ability to balance accounts

Credit card dispute and chargeback experience is highly desired
Familiarity with the credit card or banking industry

Candidates must possess unrestricted work authorization and not require future sponsorship.

What We Offer

~1 min read

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

✓Medical, Dental, Vision Insurance

✓401k, With Matching Contributions

✓Time Off Programs

✓Health Savings Account (HSA)/Dependent Care

✓Employee Banking

✓Growth Opportunities

✓Tuition Assistance

✓Short-Term/Long-Term Disability Insurance

Compensation range (base pay): $37,454.00-$59,927.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

It is anticipated that the incumbent in this role will work remotely, offering you the freedom to contribute to our mission from wherever you work best, without compromising on career growth or connection to our team. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. The incumbent can work remotely from any of the states listed on the job posting, though occasional travel may be required for in-person meetings. Please note, work location is subject to change based on business needs.

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

Location & Eligibility

Where is the job

Not specified

Location terms not specified

Who can apply

Same as job location

About this job

Pay per year: $37,454–$59,927 a year; 28% below the $67,600 median for Other jobs on Jobera (122,652 salaries).
Posted: 1 day ago
Employer: has 165 open jobs on Jobera.