Human Services Enforcement Assistant

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Opening Date: October 26, 2026

Closing Date: November 6, 2026

Job Class Code: 5038

Grade: 17 (Admin Services)

Salary: $20.14 - $28.99 per hour

Position Number: 02000-2684

Location: Caribou

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

This position allows for partial telework with management approval.

The Human Services Enforcement Assistant position in Division of Support Enforcement & Recovery (DSER) is a full-time Monday-Friday, 8-5.

The Human Services Enforcement Assistant provides administrative support in a Child Support Office. Duties can vary and include, but are not limited to:

•        Provides customer service, answers phones, and assists with general questions pertaining to process or procedures.

•        Performs quality control on cases to ensure all documents are completed accurately and in compliance with established procedures.

•        Reviews cases for completion of documents and assigns cases to appropriate staff.

•        Scans completed forms and cases into designated historical archive (i.e. Docuware).

•        Meets with custodial parents to review and complete paperwork needed for child support proceedings.

•        Gathers financial and personal information needed to determine the responsible parent's obligation, ability to pay, and schedule of payment.

•        Investigates and tracks parental information using multiple avenues to gather information for liability calculations.

•        Reviews and evaluates assigned caseload to identify problems and determine type of action required.

•        Collects and prepares information to develop evidence to be presented in civil and criminal court proceedings.

•        Oversee intergovernmental communication and process according to procedures to support out-of-state custodial or non-custodial parents pertaining to child support.

•        Trains newly hired Human Enforcement Agents or Human Enforcement Support Assistants on policy, procedure, and systems.

•        Provides consultation for technology updates and advises on process updates to meet department needs as well as State and Federal requirements.

•        Monitors established child support payments to identify changes in employment or lapses in payment.

•        Investigates and gathers information on lapsed payments by reaching out to the non-custodial or custodial parent, sending letters of inquiry, verifying employment, and communicating with jails if the parent is in custody to identify reason for lapsed payment.

•        Performs paternity DNA swabbing, maintains chain of evidence and paperwork to establish paternity of child. 

•        Maintains court calendars and coordinates the assignment of agents to open cases.

•        Updates computation spreadsheets as needed and/or prepares the computation for new cases.

To qualify for this position, you must have foundational education, training, and/or experience in office/administrative support work or another related area demonstrating competency in applying office support processes, procedures, and practices; gathering and organizing information; tracking and maintaining records; and explaining or assisting with administrative processes.

Please submit a cover letter describing your skills as expert, skilled or novice in the following areas:

•        Outlook, Excel, MS Word and comparable word processing/spreadsheet applications;

•        Data Entry (entering data and narratives)

•        Written and Verbal Communications, including keyboarding & telephone skills;

•        Customer Service;

•        Teamwork

Note: Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references. Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children.  Responsibilities include establishing paternity, locating non-custodial parents, establishing and enforcing child support orders and representing the Department’s interest in the Maine District Court in matters pertaining to child support.

The Division of Support Enforcement & Recovery has offices located statewide in Biddeford, Sanford, Portland, Lewiston, Augusta, Rockland, Bangor, Ellsworth & Caribou. This position requires occasional travel.

For additional information about this position please contact Wendy Landes at Wendy.Landes@Maine.gov or (207) 493-4074.

Please submit all documents or files in a PDF or Word format.

To request a paper application, please contact Mandy.Hernandez@Maine.gov