Automotive Service Advisor - Toyota

Modern Automotive is a fourth-generation, family-owned automotive group that has proudly served customers since 1933. We believe in taking care of our employees, building lasting relationships, and creating an environment where people can grow their careers.

We are looking for a motivated, customer-focused Service Advisor to join our team at Modern Toyota of Asheboro. If you enjoy working with people, have a passion for the automotive industry, and take pride in delivering an exceptional customer experience, we want to hear from you!

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  Welcome customers and serve as their primary point of contact throughout the service process.

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  Listen to customer concerns, document vehicle symptoms, and recommend appropriate maintenance and repairs.

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  Communicate repair estimates, timelines, and recommendations clearly and professionally.

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  Coordinate with technicians and the service department to keep repairs moving efficiently.

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  Keep customers informed of vehicle status, additional recommendations, and completion times.

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  Review repair orders and ensure accuracy before closing out customer visits.

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  Build lasting customer relationships through trust, transparency, and excellent service.

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  Identify maintenance and repair opportunities that help customers keep their vehicles safe and reliable.

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  Maintain a positive, organized, and professional service experience for every customer.

• Previous automotive service advisor or customer service experience preferred.

• Strong communication, listening, and relationship-building skills.

• Excellent organizational skills and the ability to manage multiple customers and repair orders.

• A customer-first mindset with a commitment to honesty and professionalism.

• Ability to work effectively with technicians, service management, and other team members.

• Motivation to meet performance goals while maintaining a high standard of customer satisfaction.

• A willingness to learn, grow, and contribute to a team-oriented environment.

At Modern Automotive, we believe our employees are the foundation of our success. As a privately owned, family-operated company, we focus on building strong teams, supporting career growth, and creating opportunities for long-term success.

If you're ready to take the next step in your automotive career, apply today to join Modern Toyota of Asheboro!

Modern Automotive is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment and welcome applicants of all backgrounds. Employment decisions are based on qualifications, merit, and business needs, without regard to any characteristic protected by applicable federal, state, or local law.