Service Owner - Data Integration Platforms

Australia·Sydneymid

Other

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Create your best future and join Westpac as a Service Owner - Data Integration Platforms.

The Service Owner is accountable for the operational support, reliability, service performance and continuous improvement of the Data Integration Platforms portfolio, including Informatica Intelligent Cloud Services (IICS), Sterling Managed File Transfer (MFT), shared data integration services and associated platform components.

The role is the senior Level 3 support authority for the portfolio and ensures platform services remain available, secure, resilient and supportable. It acts as the primary technical and operational escalation point for complex issues and coordinates L2 support teams, engineering teams, suppliers, vendors and business stakeholders to restore service and deliver sustainable resolution.

The Service Owner also provides clear governance over incidents, problems, changes, vulnerabilities, risks, audit actions, operational readiness and supplier performance, while advancing automation, observability, AIOps, DataOps and SRE-aligned practices.

Requirements

~1 min read

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We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.

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