Accounts Receivable Specialist

The Accounts Receivable Specialist is responsible for reviewing family ledgers, payment processing, account reconciliations, and resolving billing issues. This role helps ensure accurate financial records, timely payments, and strong relationships with our center directors and field leaders while supporting the organization's cash flow and overall accounting operations. This role is critical to maintaining the company’s financial integrity and ensuring accurate, timely, and compliant billing for services rendered to our families.

• →Support Center Directors and District Managers regarding billing issues including payment corrections, payment applications, POS System processes and procedures and third party actions. 
• →Review daily and/or weekly financial reports, processing exceptions and corrections as needed. 
• →Monitor and review customer refund requests, processing once approvals have been completed. 
• →Identify and Code 3^rd Party Deposits using Excel and Treasury tools. Prepare and distribute deposit reports to appropriate schools and provide feedback and assistance with issues as they arise.
• →Troubleshoot payment and billing issues within the schools by utilizing knowledge of our point of sale and payment management applications.     
• →Foster a culture of accountability, continuous improvement, collaboration, and customer service. 
• →Other duties as assigned.

• High School Diploma required, Associate’s degree or equivalent in finance, accounting, business or related field
• Strong customer service focus. 
• Minimum 2 years of experience in Customer Service, Accounts Receivable, Accounts Payable, Treasury or Related Field.
• Experience using various Financial and Treasury applications (POS systems, Treasury management tools, Payment Processing apps etc.)
• Understanding of early childhood education/childcare industry or retail industry experience (transactional environment which prioritizes the consumer experience), preferred.

• Excellent customer service and follow-up skills with both internal and external customers.
• Capable of working with frequent interruptions and changing priorities.
• Effective communication skills, written, verbal and interpersonal.
• Proficient time management, organizational skills and ability to meet established deadlines.
• Must be detailed oriented, reliable, a problem solver and can make decisions with limited guidance. 
• Must have excellent communication skills, the ability to work well with others, and be self-motivated. 
• Ability to identify and resolve issues and present information in a clear manner.
• Strong working knowledge of computer applications such as Microsoft Word, Outlook & Excel.