Product Manager, National Center for Clinical Trials (NCCT)

Fully remote; travel to corp office or user groups possible. Normal working office hours

The Advocate Health National Center for Clinical Trials (NCCT) is setting a new benchmark for excellence and innovation in clinical trial solutions. Our goal is simple yet bold: We connect researchers to a broad population of patients and streamline the enrollment process, delivering more inclusive cohorts and more efficient clinical trials. And we make it easy for patients to engage in clinical trials in their own communities.

Grounded in experience and supported by the integrated research expertise of Wake Forest University School of Medicine, the Advocate Health National Center for Clinical Trials is a first-of-its-kind, fully integrated solution designed to make participation in clinical trials part of the standard of care for patients. Our technology ecosystem supports clinical trials across all stages of planning and execution, from recruitment and retention to management and virtual care, delivering efficient processes and high-quality results. Powered by the expertise of the school of medicine’s research team and Advocate Health clinicians and accelerated by cutting-edge technology, we are uniquely positioned to make an impact.

The NCCT Product Manager plays a pivotal role in advancing the mission of the NCCT by leading the design and evolution of technology-enabled business capabilities that transform how our organization operates. This individual will report to the Vice President and Head of Technology & Transformation, working closely with cross functional leaders operate at the intersection of business strategy, process design and technology execution, helping ensure the organization focuses on the right work and achieves measurable outcomes.

The NCCT Product Manager is responsible for defining, executing, and delivering product strategy and roadmap initiatives that drive business growth and customer value. This role serves as the bridge between business stakeholders, engineering, design, and operations teams to ensure products meet organizational objectives. The NCCT Product Manager leads product lifecycle activities from ideation through launch and ongoing optimization while mentoring junior team members and influencing cross-functional decision-making.

This role is not focused on external products or feature delivery. Instead, it:

• Redesigns how work is performed across teams and how the organization operates, not just building features
• Defines future-state processes enabled by technology, data and AI
• Translates business needs into clear, high-value solutions
• Partners with shared technology and informatics teams to bring solutions to life

• Design how the business should operate when fully enabled by technology, data, and AI 

• Identify opportunities beyond requests or incremental improvements 

• Redesign workflows to align to future state, tech-enabled capabilities 

• Challenge legacy processes and assumptions 

• Define and communicate the product vision, strategy, and long-term roadmap. 

• Align product initiatives with organizational goals and business priorities. 

• Develop business cases and prioritize investments based on customer impact and return on investment. 

• Create, maintain, and communicate product roadmaps. 

• Prioritize features, enhancements, and technical investments based on data and stakeholder input. 

• Balance short-term business needs with long-term strategic objectives. 

• Manage product backlogs and ensure requirements are clearly documented. 

• Engage with customers, users, and stakeholders to understand needs and pain points. 

• Analyze customer feedback, usage patterns, and market trends. 

• Translate customer insights into actionable product requirements. 

• Monitor competitive products and emerging technologies. 

• Collaborate with engineering, UX/UI design, operations, and support teams. 

• Lead product planning, development, testing, launch, and post-launch activities. 

• Facilitate stakeholder alignment and drive decision-making across teams. 

• Manage risks, dependencies, and trade-offs throughout the product lifecycle. 

• Define product requirements, acceptance criteria, and success metrics. 

• Track product performance through KPIs and analytics. 

• Measure business outcomes and continuously optimize products based on data. 

• Ensure successful product launches and adoption strategies. 

• Mentor Product Managers, Business Analysts and Project Managers, as necessary.   

• Foster a customer-centric and data-driven product culture. 

• Influence senior leadership through strategic recommendations and insights. 

• Champion agile product development methodologies and best practices. 

• ​​Bachelor’s degree in business, Technology, Engineering or a related field. 
• 7+ years of experience in product management with significant focus on transformation of business operations and workflows. 

• Proven experience leading complex products, platforms or digital solutions 
• Track record of designing technology-enabled, data-driven efficient, scalable workflows 
• Track record of successful product adoption and customer satisfaction  

• Strong strategic thinking, analytical, problem-solving and decision-making skills. 
• Strong knowledge of agile, scrum or similar product management methodologies. 
• Excellent stakeholder influence skills to build trust and drive alignment  
• Proficiency in product and data platforms and analytics 
• Able to adapt in an evolving environment 

• Office job 

• Experience within healthcare, clinical research, life sciences or regulated industries 
• Experience operating in a heavily matrixed organization 
• Experience managing SaaS, enterprise software or digital products 
• Experience helping to make build vs buy decisions from a product portfolio perspective 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.        

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.