Customer Service Team Leader with German

Circle K Business Centre is a shared services center that supports Circle K Europe’s operations through a wide range of services in finance and control, information technology, human resources, transportation fuels, and customer service.

Circle K is part of the Canadian company Alimentation Couche-Tard Inc. (Couche-Tard), one of the world’s largest publicly traded convenience store retailers, listed on the Toronto Stock Exchange (TSE). The company operates in North America, Europe, Asia, and the Middle East. It has approximately 12,300 locations in its network across North America (United States and Canada), Europe (Norway, Sweden, Denmark, Ireland, Poland, the Baltic countries), Asia, and the Middle East. We are a family of over 100,000 team members making our customers’ lives easier around the world.

To ensure the best service for our customers, we are looking for: 

• Managing a Customer Service team (7–8 people) - organizing work, setting priorities  

• Providing day-to-day support for the team – developing team members’ skills, motivating them, giving feedback, and fostering a positive working atmosphere  

• Implementing improvements in team members’ work and actively engaging in problem-solving  

• Work with databases and IT-systems. Information data input and maintenance. Registration of contact information, complaints, problem situations etc. in databases if required   

• Describe and communicate daily processes. 
• Support manager on daily tasks in scheduling for each day based on traffic expectancies; match staffing to meet service levels and arrange and run team and cross team meetings,  keep dashboards updated and track of unplanned deviances.   

• Assist to cooperate with partners and attend at quality controlling and measuring activities, call calibration.   
• Participate in different client service projects according to current priorities of unit   
• Assist manager in training and coaching of new and existing employees; ensure continuous knowledge transfer within a team (floorwalking).   

• Customer Service and Sales units   
• Finances and Control department   
• Retail Sales Operations   
• External cooperation partners   

• University degree (Bachelor level) – preferable   
• Experience in customer service   
• Good IT skills MS Office, SAP etc.  
• Very good German language skills   
• Good English language skills