Real Time Scheduling Analyst

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Quick Summary

Key Responsibilities

Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties.

Requirements Summary

Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.

Technical Tools

Other

The Real Time Analyst position plays a crucial role in monitoring and managing the performance of the Contact Center in real-time. This role is responsible for real-time monitoring of queues, ensuring the correct number of agents are available to answer forecasted volume of incoming calls across all queues and intervals within the contact center environment. They will be accountable for monitoring critical business operations and performance indicators at an interval level in real-time. Hybrid schedule available with 3 days in office and 2 days work from home.

Responsibilities

~1 min read

→Nice WFM (IEX) and RingCentral CXOne experience

Compensation: Salary is commensurate with experience and credentials.

Pay Range: $58,737-$74,031

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

Location & Eligibility

Where is the job

Not specified

Location terms not specified

Who can apply

Same as job location

About this job

Pay per year: $58,737–$74,031 a year; 2% below the $67,600 median for Other jobs on Jobera (122,652 salaries).
Posted: Today
Employer: has 65 open jobs on Jobera.