Non-Life Insurance Account Officer

Client Servicing

• →Respond to client inquiries on property and casualty insurance accounts
• →Provide clear updates on policy status, coverage, and pending requests
• →Maintain strong working relationships with clients through reliable follow-through
• →Handle client concerns professionally and escalate complex issues to the right people

Policy & Endorsement Coordination

• →Coordinate policy renewals with insurers and make sure they are completed on time
• →Process endorsement requests, such as changes in coverage, insured details, or policy terms
• →Gather and check documents and requirements before submitting them to insurers
• →Follow up with insurers and internal teams until each request is completed

Claims Support

• →Handle basic claims concerns and guide clients on the documents and steps they need
• →Coordinate with insurers and internal teams to help move claims along
• →Keep clients updated on claim progress
• →Account Management & Records
• →Manage multiple accounts at once while keeping records accurate and well organized
• →Communicate clearly and professionally with clients, insurers, and internal teams
• →Monitor policy expiry dates and endorse upcoming renewals to the proper team

• Bachelor's degree in any of the following or a related field: Business Administration (Management, Marketing, or Operations Management)
• Management or Entrepreneurship, Accountancy, Finance, or Economics, Legal Management
• At least 1 year of experience in Property and Casualty (Non-Life) insurance
• Strong customer service and client coordination skills
• Able to handle policy renewals, endorsements, and basic claims concerns
• Organized and detail-oriented, with the ability to manage multiple accounts
• Comfortable communicating with clients, insurers, and internal teams
• Proficient in MS Office