4h ago

Site Support Associate

United States·PhiladelphiaContract or Full-Timemid

Customer SupportIt Support Specialist

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Overview

Fathom5 is a security-first industrial technology company creating Brilliant Machines™.

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Customer SupportIt Support Specialist

Fathom5 is a security-first industrial technology company creating Brilliant Machines™.

We are planning the relaunch of a former Navy ship at the Philadelphia Naval Inactive Ships facility and are looking for a dependable, resourceful, and mission-driven Site Support Associate to keep the ship, the team, and the daily schedule running smoothly so engineers and contractors can remain focused on their work.

This is a Philadelphia-based, on-site position supporting the team at the Philadelphia Navy Yard. The Site Support Associate will provide hands-on logistical, administrative, and site support throughout the seven-week assignment.

Open the shipyard gates at 6:50 AM, escort contractors on and off the ship, and lock up the ship at 7:00 PM.
Boot the NSYTE server and Starlink panel before work begins.
Lock and unlock the pier gate for visitors as needed.
Support the morning administrative meeting and evening wrap-up brief.

Bag and label loose hardware by space.
Shop-vac ship compartments and help keep the ship clean and presentable.
Pick up lunch, run errands, purchase supplies, and keep the refrigerator stocked.
Pick up contractors and employees from the airport as needed.
Take on miscellaneous tasks from ship supervisors to keep daily work moving.

Able to pass a background check.

Must have a reliable personal vehicle.

Able to work on-site at the Philadelphia Navy Yard.

Prepared to work the required schedule of 7:00 AM to 7:00 PM, seven days per week, for seven weeks.

Responsiveness: Answers the phone and responds promptly when the team needs support.
Reliability: Opens and secures the ship on time without reminders.
Initiative: Recognizes what needs to be done and takes action without waiting to be asked.
Team-First Mentality: Looks for opportunities to take logistical work off the team’s plate so engineers and contractors can remain focused.
Discretion: Handles access to a secured site responsibly and professionally.
Startup Stamina: Comfortable working long hours, weekends, and in a fast-moving environment where priorities may change.

A successful Site Support Associate keeps the team working without losing time to logistics. The right person is dependable, responsive, comfortable handling a wide variety of tasks, and willing to step in wherever support is needed during the seven-week assignment.