Enterprise IT Support Engineer - A/V

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be. 

The Enterprise IT Support Engineer I –A/V is responsible for the support and troubleshooting of all A/V equipment and A/V enabled spaces which includes: conference room MTR systems, larger training room systems, and production ready auditoriums. This hybrid role will also support network needs that pertain to AV systems. The ideal candidate will be well versed in A/V operations and troubleshooting with both integrated systems and live event operations.

• →Associates degree in IT related field or equivalent professional experience
• →Three or more years of A/V experience in a corporate or professional environment
• →Prior experience supporting Microsoft Teams Rooms or related product configuration management
• →Proficient with audio visual components, integrations, management and design
• →Solid understanding of IP networking
• →Experience with running audio visual systems for events: Audio, Video, Lighting, and Web Stream.
• →US Citizenship for this position is required by law due to federal customer contracts

• Professional certifications (CTS, CTS-D, CTS-I)
• One or more years of experience with MTR VTC infrastructure including software and hardware management
• Extensive experience working with QSYS control systems

• Excellent interpersonal skills with the ability to interface with all levels of the organization
• Self-starter with the ability to work independently in a fast-paced team environment
• Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor