Technical Account Manager

Join a technology-driven team helping organizations improve the safety, efficiency, and sustainability of physical operations across industries such as transportation, construction, agriculture, and manufacturing. As a Technical Account Manager, you will serve as a trusted technical advisor, helping enterprise customers maximize the value of their technology investments. You will combine technical expertise, business understanding, and relationship management to resolve complex challenges and proactively improve customer outcomes. Working across customer and internal teams, you will ensure implementations remain effective, risks are addressed, and critical operational needs are met. This remote opportunity offers exposure to connected devices, IoT platforms, APIs, and emerging AI technologies. You will also contribute to the growth of the Technical Account Management function while developing your expertise in a fast-paced, customer-focused environment.

You are an experienced customer-facing technical professional who can translate complex technical challenges into practical business solutions. You combine strong communication and relationship-building skills with technical curiosity, sound judgment, and a proactive approach to customer success. The ideal candidate will bring:

• Fluency in English, with excellent written and verbal communication skills.

• At least 7 years of experience in technical account management, customer success, or a similar customer-facing technical role.

• Strong technical literacy and the ability to understand and troubleshoot hardware, software, APIs, and AI-related technologies.

• Proven ability to establish and maintain productive relationships with customers and technical stakeholders.

• Strong business acumen and the ability to understand customer objectives, evaluate needs using data, and connect technical solutions to measurable outcomes.

• A proactive, ownership-oriented mindset, with strong problem-solving skills, attention to detail, and a commitment to high standards.

• A bachelor's degree in a technical discipline such as Computer Science or Engineering, or equivalent practical experience.

• The ability to collaborate effectively across teams and perform well in a fast-paced, evolving environment.

• Strong organizational skills and a commitment to maintaining accurate customer and account records.

• A genuine interest in technology and continuous learning, including the practical use of AI and machine learning.

• Python programming skills to support advanced troubleshooting and customer solutions.

• Experience supporting enterprise customers in a SaaS, IoT, or PaaS environment.

• Familiarity with Salesforce, Zendesk, Jira, Gainsight, Tableau, and AI tools, particularly Gemini.

• Experience managing complex customer implementations or supporting mission-critical operational environments.