Client Relations Manager (Banking)

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

Our Client Relations Team is growing! The team manages business client relationships, ensuring smooth onboarding and ongoing account support. In this role, you will be the main point of contact for clients, coordinating with Banking, Business Growth, and Compliance teams to resolve requests efficiently and maintain high service standards.

You will contribute directly to client satisfaction, build strong business relationships, and support the company’s expansion across global markets. This role offers hands-on experience in a fast-growing fintech environment while playing a key part in maintaining service excellence.

• →Be a primary point of contact for assigned clients, building strong relationships and understanding their unique business needs.
• →Proactively monitor and analyze customer needs and performance metrics to identify expansion opportunities.
• →Provide timely and effective customer support, troubleshoot issues, and coordinate with payabl. banking operations team to resolve challenges promptly.
• →Conduct regular check-ins and business reviews with clients to assess their satisfaction, gather feedback, and align on their evolving needs.
• →Act as a trusted advisor, offering strategic recommendations on utilizing our solutions to achieve clients' business goals.
• →Work closely with Sales, AML, and Operations teams to identify opportunities for upselling, cross-selling, and expansion within existing accounts. Identify upsell and cross-sell opportunities by understanding clients' expansion plans and suggesting additional features or services.
• →Maintain accurate records of customer interactions, feedback, and progress in our CRM system.
• →To assist with special projects/requests and other tasks as assigned by the Head of Banking as they occur.

• Bachelor’s or Master’s degree in Business Administration, Finance, or a related field. 
• Minimum of 3 years' experience in business development, sales, or a related role, with a strong preference for experience in the fintech or payments industry. 
• Demonstrated success in client acquisition and market expansion initiatives. 
• Deep insight of the payments sector, including key trends, regulatory environment, and competitive landscape. 
• Strong understanding of customer success metrics and KPIs, with a track record of driving positive outcomes.
• Exceptional negotiation, communication, and presentation skills. 
• Proven ability to work effectively in a dynamic, fast-paced environment. 
• Fluent in English, with additional language skills considered a plus. 
• Willingness to travel as needed to meet business objectives. 

• TA Interview – A 30–40 minute conversation to assess role fit, experience, and motivation.
• Hiring Manager Interview – A 60-minute deep dive into your expertise, achievements, and alignment with the Client Relations Manager role.
• Leadership Interview – A 30–40 minute discussion with senior leadership to validate mutual fit and address any final questions.

Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team! 

If this role seems like a good match, please submit your resume and all applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy at  https://payabl.com/privacy-policy