Online Live Chat Representatives

• Christmas Casual Positions
• Opportunity to work with an Australian retail icon
• Based at Homebush West, free on-site parking or an easy 10 minute walk from Flemington station

We are seeking enthusiastic Online Live Chat Representatives to join our dedicated team that supports our Harvey Norman, Domayne and Joyce Mayne brands over our busy peak periods.

This job will place you in a fast-paced and innovative role that makes you the first point of contact for our business. Working with our online customer service team, you will handle online customer queries via our Live Chat system.

• Be passionate about providing outstanding Sales and Product advice to all Customers while maintaining a high level of Customer Service.
• Be a highly motivated person with strong communication skills (both written and verbal).
• Enjoy working in a team environment and assisting others.
• Ability to multitask and maintain focus in an often-high pressure environment.
• Retail or contact centre experience preferred but not essential

• Excellent verbal and written communication skills to be used via Live Chat and Email.
• Enthusiastic approach to work with a willingness to learn, a “can do” attitude.
• Strong attention to detail.
• Highly organised individual with strong time management skills.
• Ability to collate information from customers relating to their orders and relaying the information to relevant parties.
• Experience in resolving customer complaints and making quick decisions to ensure happy customers and timely accurate service is provided.
• Flexibility to work across a 7-day rotating roster (shift work – between 7am and 11pm).