Customer Service Officer (030-1450)

Looking for Philippines-based candidates

Job Role: Customer Service Officer

Compensation range: AUD $800 – $1,000 / Monthly 

Engagement type: Independent Contractor Agreement

Work Schedule: Monday to Friday, 6:00 AM – 2:30 PM Philippine Time

• →Respond to Australian business clients via email, phone, and online meetings, providing clear, professional, and timely assistance.
• →Schedule appointments, service visits, client meetings, and follow-up activities, ensuring commitments are properly coordinated.
• →Prepare, format, and maintain professional documents, correspondence, reports, spreadsheets, and presentations using Microsoft Word, Excel, and PowerPoint.
• →Maintain accurate client records, notes, tasks, and communication histories in HubSpot CRM or similar platforms.
• →Support clients using SaaS applications and other software systems, helping them understand features, navigate common issues, and follow relevant processes.
• →Coordinate client requests and internal follow-ups, ensuring outstanding tasks are tracked through to completion.
• →Use Microsoft 365 applications, including Outlook, Teams, SharePoint, Word, Excel, and PowerPoint, to manage daily communication and administrative workflows.
• →Follow established procedures, maintain organised records, and ensure information is accurate and up to date.
• →Use AI tools such as ChatGPT, Microsoft Copilot, or similar platforms where appropriate to assist with drafting, summarising, organising information, and improving efficiency.
• →Identify opportunities to improve routine administrative tasks and client service workflows.
• →Maintain professional communication and a high standard of service when representing the business to Australian clients.

• At least 3 years of experience in customer service, client support, appointment setting, administration, or a similar role.
• Excellent written and spoken English, with the ability to communicate clearly and professionally with Australian business clients.
• Confident phone manner and experience handling client enquiries, coordinating appointments, and managing follow-ups.
• Strong Microsoft Word skills, particularly document formatting and preparation.
• Working knowledge of Microsoft Excel, Outlook, Teams, SharePoint, and PowerPoint.
• Experience using HubSpot CRM or a comparable CRM platform to maintain records, track activities, and manage follow-ups.
• Comfortable learning and supporting SaaS applications, online platforms, and software-based services.
• Strong organisational skills and attention to detail, particularly when managing client information, documents, and multiple tasks.
• Ability to follow instructions, manage priorities, and complete work accurately without constant supervision.
• Comfortable using AI tools to support everyday work and improve productivity.
• A professional, proactive approach to client service, with a willingness to take ownership of tasks and follow through on commitments.

• Minimum internet speed: 40 Mbps download / 20 Mbps upload
• Backup internet connection required
• Quiet workspace suitable for client calls
• Professional headset and microphone
• Reliable computer suitable for full-time remote work 

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)