Premier Reservation Manager

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Premier Reservation Manager to help us keep our clients happy and our operations smooth.

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

Work with VIP clients:

• →Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world;
• →Formation of a commercial offer to the client;
• →Searching and booking of accommodation options, additional services, according to the request;
• →Negotiation of the cost, conditions of cancellation, booking and payment with hotels directly and suppliers;
• →Support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)

• English Proficiency: Upper Intermediate level (both spoken and written).
• Russian Proficiency: Upper Intermediate level (both spoken and written).
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
• Quick Learner: Ability to learn quickly and stay results-focused.
• Travel Knowledge: Experience in tourism, concierge agency, TMC, DMC or tour operator companies.
• Knowledge of the bases of hotels in Russian Federation and popular destinations: countries in Europe, Asia.

• Tech Requirements: A functioning computer and microphone.