Facility Executive-Technical

·         Manage all outsourced tech services and Jones Lang LaSalle personnel, including inspections and quality management of service delivery – this includes all electromechanical maintenance i.e., UPS & IPS maintenance, Air-condition system (Split, VRF & HVAC) maintenance, Generator maintenance, electrical system maintenance other required client services along with technical services.  

• Develop and implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
• Ensure an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by CLIENT.
• Routinely inspect all contracted services to ensure performance measures are being maintained according to their defined SLAs and scorecards.
• Plan, organize and arrange proactive and reactive maintenance as per process.
• Actively coordinate with landlord on daily closure of snags and focus on continuous enhancement of service deliveries related to building activities.
• Monitor and prepare reports on scrap disposal and waste management.
• Ensure continuous supply of office stationery and consumables to maintain business continuity with defined inventory on site.
• Capture cost and tracking methods for all consumables and other supplies.
• Achieve client satisfaction to client expectations.

·       Manage and assist with the personal development of all third party vendor staff.

·       Actively seek to train TPV staff in all aspects of the technical services.

·       Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction.

• Assist in compilation of all required MIS related to Tech services.

·       Contribute to the monthly management report and quarterly business review to CLIENT and other reports as required.

·       Support the Manager, Facilities on process implementation, standardization and benchmarking and achieving short- and long-term operational cost saving initiatives.

• Technical service related vendor grooming and real time monitoring of services and periodic reviews.

·       Manage service contracts including inspections and quality management of service delivery.

·       Management of contract resource to achieve service level agreements to key performance indicators at an optimum cost for CLIENT.

·       Ownership of completing the purchase process undertaken by self or peers.

·       Ensure timely payments to vendors.

·       Follow a structured vendor management program as per CLIENT specifications which includes monthly meetings with vendors with a proper agenda and carrying out relationship health checks.

·       Will be responsible for overall delivery of the technical services.

·       Achievement of contracted service levels and performance indicators.

·       Achievement of contracted customer satisfaction expectations.

·       Management of resources to ensure no disruption to CLIENT’s business.

·       Achievement of savings initiatives as agreed with CLIENT.

·       Achievement of IPMP goals as agreed with the manager.

·       Actively participate and deliver creative ideas to CLIENT in all sustainability related programs.

·       Raise a building incident report for any incident that occurs within the premises and follow up on the same till its closure.

·       Address queries/requests that arise out of the fortnightly forum.

·       Accountable for all inventories and contracts for FM related equipment.

·       Provide physical signoffs for all invoices provided by the landlord and vendors.

·       Conduct and assist in cross facility audits for CLIENT.

·       Coordinate all weekend and daily activities (internal, landlord & vendor) according to the annual planned preventive maintenance calendar.

·       Coordinate fire evacuation drills and first aid training

·       Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.

·       Gains respect of Jones Lang LaSalle people, clients and where appropriate with the broader business community.

·       Listens effectively and communicates through actions and examples.

·       Has strong written and oral communication skills.

·       Is able to make difficult decisions and resolve problems or improve operations.

·       Actively searches out opportunities to achieve best results.

·       Set stretch targets for self to achieve maximum team performance.

·       Sets stretch targets for team to achieve maximum team performance.

·       Participate in emergency evacuation procedures including crisis management and business continuity.

·       Manage all health and safety issues and actively participate in reviewing the same.

Performance objectives

·       To achieve financial and other targets established by the Facilities Manager.

·       Achievement of the key performance indicators and service level agreement targets as decided by CLIENT and Jones Lang LaSalle.

·       To deliver the global benchmark standards through the team of Jones Lang LaSalle for CLIENT.

• Achievement of contracted service levels and performance indicators.
• Achievement of contracted customer satisfaction expectations.
• Management of resources to ensure no disruption to CLIENT’s business.  
• Achievement of savings initiatives as agreed with CLIENT.
• Achievement of IPMP goals as agreed with the manager.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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