Customer Support Specialist

United States·McLeanfull-timemid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Monitor the system’s logs and applications daily,

Requirements Summary

10+ years’ experience in configuration management Experience in all the following either individually or as part of a team: Linux servers, Windows servers, Oracle database servers, DNS servers,

Technical Tools

Customer Support SpecialistCustomer

Swift is a privately held, mission-driven and employee-focused services and solutions company headquartered in Reston, VA. Our capabilities include Software Development, Engineering & IT, Data Science, Cyber Enablement, Logistics, and Training. Founded in 2019, Swift supports Civilian, Defense, and Intelligence Community customers across the country and around the globe.

We are looking for a Customer Support Specialist to join our high-performing team on a dynamic, mission-focused program. This program leverages software engineering, development of web-based applications, and serverless infrastructures (AWS C2S). This position is in Mclean, VA.

Responsibilities:

Monitor the system’s logs and applications daily, preferably leveraging automation
Conduct system backups on an interval agreed upon with the Customer
Conduct data archiving on an interval agreed upon with the Customer
Perform system hardening of Linux systems according to information security engineering principles and industry best practices
Maintain all servers, including Windows servers, Linux servers, Oracle database servers, Apache servers, DNS servers and Domain controllers
Apply server patches and operating system updates in a timely fashion as defined by the Information Systems Security Manager (ISSM)
Assist the Customer with hardware and software acquisitions and implementation
Ensure software licenses are renewed as appropriate
Obtain Customer waivers as necessary
Submit Discrepancy Reports (DR) and Requests for Change (RFC) through the appropriate Customer channels
Work closely with the ISSM and other customer security elements as required

Requirements:

10+ years’ experience in configuration management
Experience in all the following either individually or as part of a team: Linux servers, Windows servers, Oracle database servers, DNS servers, Domain controllers, network storage devices and HP servers
Experience designing, configuring and installing information systems that include routers, servers, switches, storage systems, and laptops
Experience designing and implementing Microsoft Windows based domains
US citizenship with an active TS/SCI with Polygraph clearance

Desired Skills:

Experience deploying the complete DevOps lifecycle including integration of build pipelines, automated deployments, and compliance scanning using test driven development
Experience in the deployment, provisioning, operations and maintenance of Linux environments running centos and Ubuntu
Experience working Information Security (INFOSEC) and Information Assurance (IA) policies such as ICD503 to ensure system security and data integrity
Experience implementing, developing, and testing automation tools and IT infrastructure
Experience managing virtualized infrastructure
Experience recommending ways to improve reliability, availability, and maintainability

Do you know anyone for this position, or other positions open at The Swift Group? We offer a $5,000 bonus for any referral candidate we hire, paid out at the new hire’s 90-day mark.

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