Assistant Guest Services Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Assistant Guest Services Manager plays a key role in creating exceptional guest experiences throughout every stage of the guest journey, from pre-arrival through post-departure. This position leads the Guest Services operation, including Valet and Garage services, while ensuring seamless arrivals, departures, and personalized service that reflects Four Seasons standards. This role is part of the Front Office and Guest Services team and reports to the Director of Rooms.

• →Lead the Guest Services team to deliver exceptional and personalized guest experiences.
• →Respond to guest requests, concerns, and special arrangements with professionalism and urgency.
• →Create memorable guest interactions through thoughtful recommendations and service recovery.
• →Oversee Valet and Garage operations, ensuring efficiency, guest satisfaction, and adherence to operational standards.
• →Monitor departmental expenses and performance, including understanding and managing departmental financial results.
• →Manage guest luggage storage and related arrival and departure logistics.
• →Partner with Front Office, Housekeeping, Concierge, and other departments to ensure a seamless guest experience.
• →Coach, develop, and support team members while fostering a culture of service excellence.

• 3+ years of leadership experience in a luxury hotel or hospitality environment.
• Strong communication, organization, and problem-solving skills.
• Proven ability to lead teams and build positive working relationships.
• Proficiency with Microsoft Office applications, including Excel and Word.
• Experience with Opera or a comparable property management system is preferred.

• Medical, Dental, and Vision coverage
• Parking and Septa access
• City Fitness membership

• Full-time availability
• Hours may include mornings, evenings, weekends, and holidays based on business needs

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. 

Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application!

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf