Finance Manager

Reporting directly to the Sr Manager of FSSC Reporting North America, the Finance Manager is primarily accountable for leading the FSSC teams in ensuring the integrity of the company’s expenses through timely and accurate service delivery.

Operational Support

• →Manage the FSSC teams’ day-to-day operations (expense reporting, planning, forecasting and analysis) and promote process efficiency and team effectiveness.
• →Allocate and delegate tasks to team leaders/ team members and manage the task monitoring system used for regular business review reporting
• →Ensure the delivery of excellent customer service by proactively promoting client centricity.
• →Ensure that the team is regularly updated and are provided proper training in relevant accounting and regulatory policies or changes therewith
• →Act as the project manager who will oversee the planning, implementation and tracking of any short-term or streamlining and automation projects
• →Take the lead role in resolving critical issues raised during operations and proactively manage and monitor control efficacy to ensure potential risk is minimized
• →Support ad-hoc analysis to identify root causes of production problems and develop timely solutions
• →Effectively communicate significant production updates and challenges to management as well as to the business unit in a timely manner.
• →Manage and mitigate operational risks and ensure that issues are escalated timely and resolution is effective. Validate the accuracy of operational risk heat maps and other risk assessments
• →Accountable for the timely and effective closure of audit points, if any.
• →Timely and effective delivery of KPI and KRI reports, business dashboards and other metrics as required by MBPS management as well as the Business Unit.

• Bachelor’s degree in Accounting, Finance, or Business-related courses.
• MBA or CPA designation (not required but an advantage).
• Minimum 8+ years of accounting or finance-related experience, including at least 4 years in financial analysis, reporting, forecasting, and budgeting
• Advanced knowledge of Power BI
• Advanced knowledge of Microsoft Office suite (i.e. mastery of Excel formulas and pivot tables is a must)
• Strong project management skills, including accounting system implementation to support transformation initiatives

• Excellent analytical and technical skills.
• Strong people management experience (5+ years) to lead, manage and develop professional staff.
• Experience in working in a broad Matrix organization listening and using influence to make an impact.
• Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines.
• Experience in working across multiple geographies and time zones.
• Strong interpersonal skills and ability to work effectively across cultures, geographies and senior leadership.
• Excellent English written and verbal communication skills.
• Innovative thinker with the ability to negotiate, influence and challenge the status quo to continuously improve processes.
• Ability to anticipate issues and think proactively to resolve issues and risk.
• Outstanding communication and active listening skills, with a strong ability to build and maintain strong relationships across all levels within the organization.
• Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities.
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Presents complex ideas clearly, with an ability to manage the complexities of executing significant change and influence individuals across business boundaries to achieve objectives.
• Understanding of general finance systems or applications available in the market.
• Overtime may be required to meet business deadlines.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.