Copy of Medical Records Specialist

Guatemala·Guatemala Citymid

Medical Records SpecialistHealthcare Non-Clinical

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Key Responsibilities

High school diploma or equivalent. 2+ years of experience in medical records/medical bills, health information management, healthcare administration,

Technical Tools

Medical Records SpecialistHealthcare Non-Clinical

~1 min read

→Process, retrieve, review, and load pertinent and appropriately shared medical record and bill information for clients in electronic and physical formats.
→Receive and fulfill medical record requests from patients, attorneys, insurance companies, healthcare providers, and authorized third parties.
→Ensure all records are complete, accurate, and compliant with HIPAA and organizational policies.
→Upload, index, and organize medical documentation within the company's case management system.
→Verify patient information and obtain appropriate authorizations prior to releasing records.
→Monitor outstanding medical record requests and proactively follow up with healthcare providers to minimize delays.
→Identify missing documentation and coordinate with providers to obtain complete records.
→Maintain detailed tracking of requests, receipts, and processing timelines.
→Collaborate with legal, case management, and operations teams to ensure records are available to support active cases.
→Review medical records for completeness and escalate discrepancies or concerns when necessary.
→Maintain confidentiality while handling sensitive medical information.
→Assist with audits and quality assurance initiatives to ensure data integrity.
→Support process improvement initiatives that increase efficiency and reduce turnaround times.

High school diploma or equivalent.
2+ years of experience in medical records/medical bills, health information management, healthcare administration, or a related field or in personal injury or workmans comp managing medical records or bills.
Working knowledge of HIPAA regulations and medical records privacy requirements.
Experience with digital systems and ease of navigation with multiple platforms.
Strong organizational skills with exceptional attention to detail.
Excellent written and verbal communication skills.
Ability to prioritize multiple requests while meeting deadlines.
Proficiency in Microsoft Office, particularly Excel and Outlook.

~1 min read

Associate's degree in Health Information Management, Healthcare Administration, or related field.
Experience supporting personal injury, legal, or insurance organizations.
Familiarity with case management software such as Filevine, Litify, or similar platforms.
RHIT, RHIA, or other Health Information Management certification is a plus.