Program Coordinator - Dispute Resolution Center (DRC)

Are you Ready to Launch Your Career? 🚀 

Join our team and help make a meaningful difference in the lives of individuals and families in our community!

At Catholic Charities of Delaware, Otsego & Schoharie Counties, we are dedicated to strengthening our communities and helping individuals navigate life's challenges. When you join our team, you become part of an organization committed to compassion, service, and positive change. We take pride in the work we do and the impact we make every day.

As the Program Coordinator for the Dispute Resolution Center (DRC), you will help individuals resolve conflicts through mediation and other dispute resolution services. You will coordinate cases, support mediators, maintain accurate documentation, and help ensure that services run smoothly and effectively.

Key Responsibilities

• Obtain and maintain mediator certification in accordance with program requirements.
• Conduct client intake, screening, and case management for dispute resolution cases.
• Prepare and provide mediators with the necessary paperwork, case information, and instructions before scheduled sessions.
• Collect and organize all required documentation following mediation, conciliation, arbitration, or other case resolutions.
• Communicate regularly with the DRC Program Director regarding program updates, challenges, and opportunities for improvement.
• Support mediator candidates by assisting with observations, mentoring, and apprenticeship activities.
• Provide coverage for other DRC Coordinators as needed during absences.
• Assist with case coordination across other program service areas when necessary.

Compensation

• Hourly Pay: $22.00 per hour

Work Schedule

• Monday–Wednesday and Friday: 8:30 a.m.–4:00 p.m.
• Thursday: 8:30 a.m.–6:30 p.m.
• Occasional Saturday or Sunday work may be required.

Work Location & Outreach

This position is based in Richmondville for 2.5 days per week, with the remaining 2.5 days dedicated to outreach in Otsego and Chenango Counties. Travel between locations is required to support community needs and ensure access to dispute resolution services.

Qualifications

• Associate degree in Human Services or a related field.
• Less than one year of experience working with diverse populations.
• Valid driver's license, current vehicle insurance and registration, and access to a reliable vehicle.

We value work-life balance and offer some stellar benefits: 

• For benefit-eligible positions: 
  • Health/Dental/Vision/Life Insurance 
  • Retirement planning options 
  • Generous Time Off (as an eligible employee, you will accrue up to 23 days off in your first year, based on your standard work day) 
  • Click here to view our benefit brochure!
• A diverse and inclusive work environment 
• Employee Assistance Program 
• Employee Discounts (movie tickets, hotels, flights, amusement parks, etc.) 
• Exciting referral bonuses 
• Ongoing training and development 
• Recognition and Awards 
• Career Growth 
• A collaborative team culture 

Catholic Charities is proud to be an Equal Opportunity Employer, fostering a workplace where every individual can shine their brightest. 

Applicants have rights under Federal Employment Law: 

Family and Medical Leave Act (FMLA) 

Equal Employment Opportunity (EEO) Know Your Rights 

Employee Polygraph Protection Act (EPPA)