Customer Service Rep, Long term care

• → Log all incoming calls
• → Add new residents to existing LTC customer data base as necessary
• → Follow up on delivery of requested items
• → Answer questions and troubleshoot customer issues
• → After-hours dispatching when scheduled

• → Read and analyze documents such as customer orders
• → Effectively communicate with co-workers and customers alike
• → Help with the training of employees
• → Apply common sense understanding to carry out oral and written instructions

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer literacy is necessary

The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.