Supervisor, Intake

Description

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care. 

If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

• Commitment to Our People – Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Comprehensive Total Rewards & Benefits
• Industry-Leading Care & Innovation
• Responsible Environmental Stewardship

The Intake Supervisor monitors and measures a team of representatives that have a broad range of responsibilities including accurate and timely data entry, understanding and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information/communication. Schedules can vary based on the need of the branch.   

• Ensures staff are appropriately trained and held accountable for achieving standards and goals.
• Follows through with the appropriate actions to resolve any questions generated from phone calls. 
• Identifies root cause of issues and works with others to improve overall processes.
• Develops and maintains working knowledge of current HME products and services offered by the company.
• Assists in setting and maintaining department standards set forth by the Manager.
• Assists with responsibilities of conducting one-on-one and general staff meetings.
• Assists in training and remediation as needed.
• Evaluates performance with key metrics. 
• Ensures consistent administration of staff compliance with all company and departmental procedures.
• Ensures achievement of the quality audit program through monitoring, coaching and continuous feedback.?? 
• Develops employee and team goals based on the organizational goals.   
• Manages department budget and expenses.
• Prepares reports as needed for various departments and leadership.
• Ensures that the actions of the team and others support the achievement of Patient Experience scores.
• Maintains patient confidentiality and function within the guidelines of HIPAA. 
• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback. 
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. 
• Perform other related duties as assigned.

• Ability to appropriately interact with patients, referral sources and staff. 
• Decision making, analytical and problem-solving skills with attention to detail. 
• Strong verbal and written communication. 
• Excellent customer service and telephone service skills. 
• Proficient computer skills and knowledge of Microsoft Office. 
• Ability to prioritize and manage multiple tasks. 
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction. 
• Effective at developing relationships. 
• Conflict resolution skills. 
• Team leadership skills. 

• High school diploma or equivalent. Associate degree from an accredited college preferred. 
• Two (2) years’ work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required. 
• Exact job experience is considered any of the above tasks in a Medicare certified HME, IV or HH environment that routinely bills insurance.

• Company conducted Background Check is required for all roles
• Company conducted Motor Vehicle Record Check is required for driving roles
• Clinical roles require valid licensure/certification, where applicable