District Merchandising Manager

Overview:

2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.

• Directly lead, coach, mentor, and develop a team of Field Merchandising Representatives
• Conduct one-on-one meetings, accountability reviews, coaching sessions, and recognition as needed
• Foster a culture of accountability, teamwork, professionalism, and continuous improvement
• Recruit, interview, hire, onboard, and retain top field talent
• Identify high-potential employees and develop succession plans
• Administer performance counseling, corrective action, recognition, and terminations in accordance with company policies
• Lead team meetings, conference calls, and training sessions
• Serve as the primary escalation point for field representatives within the assigned district

• Ensure all client work is completed accurately, on time, and within established service level agreements
• Monitor daily execution to ensure all scheduled work is accepted, completed, and documented appropriately
• Oversee scheduling, staffing levels, workload balancing, and territory coverage
• Partner with field representatives to optimize travel routes and maximize productivity
• Monitor payroll, timecards, mileage, expenses, and travel compliance
• Assist with field coverage by completing store visits or merchandising projects when business needs require
• Maintain proper market headcount to support current and future client demands

• Ensure consistent execution of merchandising standards, installations, resets, planograms, display maintenance, and break-fix services
• Conduct field audits to verify execution quality and compliance with client directives
• Ensure representatives accurately complete surveys, photographs, reporting, and required documentation using company systems
• Monitor quality metrics and proactively resolve execution issues before client escalation
• Partner with retailers and store leadership to maintain strong working relationships
• Ensure all representatives represent the company professionally while in stores

• Establish clear expectations and performance goals for all field representatives
• Monitor productivity, utilization, quality scores, completion rates, attendance, communication, and client satisfaction
• Utilize reporting, dashboards, and analytics to identify trends and opportunities for improvement
• Develop action plans to improve underperforming markets or representatives
• Ensure adherence to company policies, client requirements, safety standards, and operational procedures

• Deliver onboarding and ongoing training for new and existing field representatives
• Coach representatives on merchandising best practices, installation techniques, technology platforms, client expectations, and communication standards
• Ensure completion of all required certifications and training programs
• Identify individual development opportunities and create coaching plans that improve performance and career growth

• Partner with the National Field Leader to execute company initiatives and operational priorities
• Provide feedback on field processes, technology, staffing models, and operational improvements
• Support implementation of new clients, programs, systems, and field processes
• Participate in business planning, forecasting, workforce planning, and territory optimization
• Recommend improvements that increase efficiency, reduce costs, and improve customer satisfaction

• Maintain consistent communication with field representatives, internal departments, clients, and retail partners
• Provide timely updates regarding field performance, staffing challenges, escalations, and operational risks
• Collaborate cross-functionally with Recruiting, Operations, Training, Payroll, Human Resources, Client Services, and Leadership teams
• Deliver business updates, district summaries, and performance reporting to the National Field Leader

• Build and maintain strong relationships with clients, retailers, and internal stakeholders
• Resolve customer, retailer, and client concerns quickly and professionally
• Ensure field execution consistently meets or exceeds client expectations
• Promote a customer-first culture throughout the district

Success in this role will be measured by:

• Completion of scheduled field visits within client timelines
• Client satisfaction and retailer feedback
• Field representative productivity and utilization
• Quality audit scores and compliance metrics
• Payroll and expense accuracy
• District staffing and retention
• Employee engagement and turnover
• Completion of training and certification requirements
• Route optimization and travel efficiency
• Timely resolution of escalations
• Achievement of district KPIs and operational goals
• Ability to address accountability and performance issues as well as recognition
• Field team management of HR concerns, Hiring, terminations, etc

• Ability to travel throughout assigned territory up to 25% of the time
• Overnight travel may be required
• Valid driver's license with reliable transportation and state-required automobile insurance
• Ability to work flexible schedules, including evenings, weekends, and holidays, as business needs require
  • Scheduled Monday – Friday 8:30 am - 5:30 pm - less 1hr break
  • Ability to be on-call and responsive one scheduled weekend every 4 weeks

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

• Bachelor's degree preferred; Associate's degree or equivalent experience considered

• 5–7 years of retail merchandising, field operations, or multi-unit leadership experience
• 1-2+ years of direct people leadership experience managing remote field teams
• Experience hiring, coaching, developing, and managing employee performance
• Experience supporting multiple retail locations and large geographic territories
• Experience with merchandising, planograms, fixture installations, and retail execution preferred

• Strong leadership, coaching, and team development skills
• Excellent verbal, written, presentation, and interpersonal communication skills
• Strong organizational and time management abilities
• Ability to analyze performance data and make data-driven decisions
• Strong problem-solving and conflict-resolution skills
• Ability to work independently in a fast-paced environment
• Proficiency with Microsoft Office, reporting tools, and mobile technology
• Experience using workforce management, scheduling, payroll, and field execution platforms preferred
• Ability to prioritize multiple projects and adapt to changing business needs
• Demonstrates professionalism, integrity, accountability, and sound business judgment